Menu
Reply
  • 13
  • 0
  • 0
shamook
Joining in
327 Views
Message 11 of 28
Flag for a moderator

Re: Very slow Down / Up speeds NP19 area

Shocking

0 Kudos
Reply
  • 68
  • 1
  • 1
jimmyp
On our wavelength
318 Views
Message 12 of 28
Flag for a moderator

Re: Very slow Down / Up speeds NP19 area

So a quick check your all from Newport and area 25 is this correct?
0 Kudos
Reply
  • 12
  • 0
  • 1
corvus2606
Tuning in
309 Views
Message 13 of 28
Flag for a moderator

Re: Very slow Down / Up speeds NP19 area

That's correct for me.
0 Kudos
Reply
  • 13
  • 0
  • 0
shamook
Joining in
295 Views
Message 14 of 28
Flag for a moderator

Re: Very slow Down / Up speeds NP19 area

Yes Chepstow road Newport

0 Kudos
Reply
  • 68
  • 1
  • 1
jimmyp
On our wavelength
270 Views
Message 15 of 28
Flag for a moderator

Re: Very slow Down / Up speeds NP19 area

Are we all expieriencing junk speeds now at 7.45 pm barely above 5mbps can't stream Netflix even
0 Kudos
Reply
  • 12
  • 0
  • 1
corvus2606
Tuning in
268 Views
Message 16 of 28
Flag for a moderator

Re: Very slow Down / Up speeds NP19 area

I'm getting just short of 20Mb/s at the moment, only change was a factory reset on my modem to clear some t4 errors

0 Kudos
Reply
  • 68
  • 1
  • 1
jimmyp
On our wavelength
262 Views
Message 17 of 28
Flag for a moderator

Re: Very slow Down / Up speeds NP19 area

So I assume we have to wait till the date given on the fault before we can even think off getting our speed back what we pay for ? I think compensation is in order
0 Kudos
Reply
  • 12
  • 0
  • 1
corvus2606
Tuning in
260 Views
Message 18 of 28
Flag for a moderator

Re: Very slow Down / Up speeds NP19 area

I wouldn't hold my breath on it going up to the full speed on that date. But yes, they seem to have agreed. I contacted via chat the other day and got the reference and completion date, and they agreed to credit my bill, but i dont think that's something you'll get without asking for it.
  • 13
  • 0
  • 0
shamook
Joining in
250 Views
Message 19 of 28
Flag for a moderator

Re: Very slow Down / Up speeds NP19 area

Yeah doesn't help the call center being half way around the world !!. I'm sure they just have random excuses they use to fob people off rather than tell the truth that the lines and increased traffic cannot handle what they are selling.

Just like the BT rip off few years ago advertising if i am right 15MB download speeds but forgot to tell customers in wales that the lines were throttled to 3MB if you were lucky.

0 Kudos
Reply
  • 13
  • 0
  • 0
shamook
Joining in
247 Views
Message 20 of 28
Flag for a moderator

Re: Very slow Down / Up speeds NP19 area

6682358783Smiley Sad

0 Kudos
Reply