on 11-01-2022 19:21
Today I have been getting very low upload speeds, below 0.2mbps. the download speeds seem fine, but the upload is dire and causing issues with web browsing etc.
There are no problems in the area according to the status page.
on 12-01-2022 11:06
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 1.6 | 41 | QAM 256 | 25 |
2 | 139000000 | 3.8 | 41 | QAM 256 | 1 |
3 | 147000000 | 3.6 | 41 | QAM 256 | 2 |
4 | 155000000 | 3.4 | 41 | QAM 256 | 3 |
5 | 163000000 | 3.4 | 42 | QAM 256 | 4 |
6 | 171000000 | 3.2 | 42 | QAM 256 | 5 |
7 | 179000000 | 3.2 | 42 | QAM 256 | 6 |
8 | 187000000 | 3.2 | 42 | QAM 256 | 7 |
9 | 195000000 | 3.2 | 42 | QAM 256 | 8 |
10 | 203000000 | 3.1 | 42 | QAM 256 | 9 |
11 | 211000000 | 3.2 | 42 | QAM 256 | 10 |
12 | 219000000 | 2.8 | 42 | QAM 256 | 11 |
13 | 227000000 | 2.5 | 42 | QAM 256 | 12 |
14 | 235000000 | 2.2 | 42 | QAM 256 | 13 |
15 | 243000000 | 1.9 | 41 | QAM 256 | 14 |
16 | 251000000 | 1.7 | 41 | QAM 256 | 15 |
17 | 259000000 | 2 | 42 | QAM 256 | 16 |
18 | 267000000 | 2.4 | 42 | QAM 256 | 17 |
19 | 275000000 | 2.5 | 42 | QAM 256 | 18 |
20 | 283000000 | 2.4 | 42 | QAM 256 | 19 |
21 | 291000000 | 2.3 | 41 | QAM 256 | 20 |
22 | 299000000 | 2.3 | 41 | QAM 256 | 21 |
23 | 307000000 | 2.4 | 41 | QAM 256 | 22 |
24 | 315000000 | 2.2 | 41 | QAM 256 | 23 |
25 | 323000000 | 1.9 | 41 | QAM 256 | 24 |
26 | 339000000 | 1.6 | 41 | QAM 256 | 26 |
27 | 347000000 | 1.5 | 41 | QAM 256 | 27 |
28 | 355000000 | 1.2 | 41 | QAM 256 | 28 |
29 | 363000000 | 1 | 41 | QAM 256 | 29 |
30 | 371000000 | 1 | 41 | QAM 256 | 30 |
31 | 379000000 | 0.9 | 41 | QAM 256 | 31 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 41 | 0 | 9 |
2 | Locked | 41 | 0 | 242 |
3 | Locked | 41 | 0 | 245 |
4 | Locked | 41 | 0 | 496 |
5 | Locked | 42 | 0 | 176 |
6 | Locked | 42 | 0 | 350 |
7 | Locked | 42 | 33 | 245 |
8 | Locked | 42 | 0 | 490 |
9 | Locked | 42 | 0 | 77 |
10 | Locked | 42 | 0 | 53 |
11 | Locked | 42 | 0 | 46 |
12 | Locked | 42 | 0 | 39 |
13 | Locked | 42 | 0 | 50 |
14 | Locked | 42 | 0 | 47 |
15 | Locked | 41 | 0 | 375 |
16 | Locked | 41 | 0 | 103 |
17 | Locked | 42 | 0 | 21 |
18 | Locked | 42 | 0 | 23 |
19 | Locked | 42 | 0 | 16 |
20 | Locked | 42 | 0 | 59 |
21 | Locked | 41 | 0 | 56 |
22 | Locked | 41 | 0 | 5 |
23 | Locked | 41 | 0 | 42 |
24 | Locked | 41 | 0 | 28 |
25 | Locked | 41 | 0 | 16 |
26 | Locked | 41 | 0 | 10 |
27 | Locked | 41 | 0 | 14 |
28 | Locked | 41 | 0 | 11 |
29 | Locked | 41 | 0 | 6 |
30 | Locked | 41 | 0 | 5 |
31 | Locked | 41 | 0 | 12 |
on 12-01-2022 11:06
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 47.3 | 5120 | QAM 16 | 3 |
2 | 39400000 | 47 | 5120 | QAM 16 | 4 |
3 | 32600000 | 46.8 | 5120 | QAM 16 | 5 |
4 | 25800000 | 46.3 | 5120 | QAM 16 | 6 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 12-01-2022 11:09
Network Log
Time Priority Description
11-01-2022 16:19:12 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 16:08:18 | notice | CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 16:08:14 | critical | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 16:07:58 | critical | DHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 16:07:57 | critical | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 16:07:49 | critical | DHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 16:07:48 | critical | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 16:07:45 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
11-01-2022 16:07:39 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 16:07:35 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 16:07:33 | notice | Honoring MDD; IP provisioning mode = IPv4 |
11-01-2022 16:07:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 16:07:23 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 16:07:22 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 16:07:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 16:07:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 16:07:18 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 16:07:17 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 16:07:17 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 16:07:12 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 16:07:12 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 13:27:46 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11-01-2022 10:55:49 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
08-01-2022 21:00:54 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
08-01-2022 21:00:54 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
08-01-2022 20:59:46 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
08-01-2022 20:58:01 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
08-01-2022 18:14:32 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
08-01-2022 17:06:03 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-01-2022 17:11:07 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
19-12-2021 12:56:03 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
14-12-2021 19:36:37 | critical | Resetting the cable modem due to docsDevResetNow |
on 12-01-2022 11:13
This speed was from a Wi-Fi device, but I'm getting similar upload speeds on a wired device so it's not the Wi-Fi signal.
on 14-01-2022 13:55
Hey @matthlock,
Welcome back to the community and thanks for taking the time to post here on the forums.
I'm sorry to hear of the issues that you're having with your connection at the moment.
I have been able to locate your account via your community profile and can see that there is an issue with the signal levels on the downstream channels to your hub on our live systems.
This would need a technician visit to resolve the issues, I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Regards,
Steven_L
on 14-01-2022 15:10
Thanks for confirming your details via private message @matthlock.
I have arranged for the appointment and you can find all the information that you need about this on your online account by clicking My Account and Track Your Order.
Regards,
Steven_L