For the last 4 months I have been suffering very slow internet speeds
I am currently on 100mb and using Superhub 2.
After so many calls to the Virgin line with feedback from, peak times to I have slow network adapters on my pc and laptop (gigabit on both and both gaming spec), to oh factory reset your router every 2 weeks to get a decent speed!!! and also service upgrades in area affecting speed
As you can see i am often below 10mb and as a 100mb subscriber I feel this is really poor I have even done total reinstalls on both PC and Laptop(HP OMEN)
i have posted my current results from my desktop, I nearly fell off my seat this morning when I actually got over 100mb for the first time since upgrading from 50mb service, but got home and back down
Liverpool L20 here, Same probs for 12 months now, gradually got worse & worse, they claimed to have fixed it 3 weeks ago, nothing has changed, actually it's worse if anything! Great of a day, crap after 4-5pm.
Just had to come off my fav game server, pings fluctuate constantly between 40 - 500ms.
I'm realizing now the 100meg/200meg numbers are just what you "may" get if hardly anyone else is using their service. They ahve clearly OVERSOLD their services.
No one would by a car that only gave <5% performance between 5pm and midnight, somehow they think this is acceptable.
Tech support no longer answer my forum posts.
Calling on Monday, had enough, I suggest everyone else does too!
Might get in touch with , is it, OfCom? But I'm not sure if they deal with individual complaints, only groups of people.
Yup. Getting nowhere with anyone. Fed up now and looking at moving to sky
Again from 5 tonight. Dropped to 1.5-2.5mb. Stayed that all evening. Back up to 80 just after midnight. No one on here giving feedback. No one responding though social media and another fob off call saying maintenance in the area till November. How come the maintenance is only done while people are in during evening. Annoyed as hell as can't stream Netflix or play online as ping and speed to slow
Thanks for posting and a warm welcome to the community.
Sorry to read that you are experiencing slow broadband speeds.
I've managed to locate your account and it appears you are being affected by a high peak time traffic fault in your area. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F002878929 and with a review date of 30th November.
I did notice that the upstream power levels are too high at 53 dBmV and as this can also impact your connection, I would like to arrange an engineer appointment to check this over for you. I've sent you a PM (purple envelope icon, right corner) requesting some details.
Have been a customer for 3 years, in August this year Virgin installed a 3 Hub claiming it would greatly improve the speeds. I checked the speeds over a 10 day period and its really poor. sometime as low as 2Mpbs. There are occasions when it reaches 99Mbps but normal poor. Im considering changing ISP. Any suggestions for a better one than Virgin. Thanks james
Hi, I wonder if you can assist ? I have been a Virgin broadband customer for some time - I am disappointed by the broadband speeds. I was expecting improvements after your engineer installed the Hub3 in August BUT this has not improved The router is connected by ethernet cable directly into my iMac, there are no obstacles or devices close by. Please see below the results of speeds tests which can be seen is not generally good. On the laptop the signal often defaults to other neighbours ISP providers in the locality rather than Virgin.
My business depend on a good internet connection and am frustrated by a slow download/upload speed. Your engineer installed the Virgin Media Hub 3 router on 30th August 2016 claiming it would significantly improve the speeds and i expected improved internet speeds but am extremely disappointed here are the speed tests taken over 10 days. as you can see the average speed is well below what you promised. speeds as low as 2.73Mbps have been recorded. Im so frustrated Im considering changing ISP.