I am on a 350 Mbps package and my speeds vary greatly between low 20s and high 90s most of the time, occasionally going upto 200 and very occasionally above 200. The speed can vary considerably on consecutive speed tests. I have tested the speeds with a Cat 5e ethernet cable connected directly between the Hub and a gigabit network card with no other devices connected at the main entry point of the property to exclude internal wiring problems and wifi or congestion issues. I dont have any problems personally with the service for browsing and watching videos however the gamers in the household are complaining bitterly of lag and slow speeds.
The Hub status logs suggests a problem on Channels 4 and 5 with reduced SNR and high error counts. The log also gives very frequent error messages which are copied below.
An engineer has been round once and he mentioned that 2 channels were "red" and the others were "green" and there were no problems at the property and that he raised an issue with broadband support who would investigate further. The following day the online service status did show a problem in the area and that an engineer was on his way and that problem is now resolved but my issues remains the same.
I have copied and pasted sections of the network status pages highlighting the issues.
Apologies, I am on SH3 I just had not scrolled down the tables far enough. My upload speeds tend to be quite good at around 30 Mbps which is sometimes higher than my download speeds. Full tables posted below:
Apologies, I am on SH3 but I had not scrolled all the way down when copying the tables. I have copied and pasted the full tables below. The SNR seems to have dropped further and channel 4 is no longer locked. My upload speeds are quite satisfactory and sometimes even higher than my downloads speeds ! The upload table does not seem to be showing any problems.