on 29-07-2022 20:25
Hi guys. I have been a Virgin customer for 2 weeks. I have the Volt package with 1Gb service. Virgin have been great and have laid a new cable to the house as original was giving variable signals. My problem is even after the new cable I am getting extremely variable speeds. The best I get is circa 450Mbs sitting right next to the virgin hub 4 with my iPad. It often drops to around 40Mbs randomly. In my home office I have a wired Ethernet connection and today I was getting about 100Mbs download and 40Mbs upload. Even with these numbers I could not use MS Teams as I kept freezing or sound breaking up. I had to resort to turning my Camera off so people could hear me. My son who also has an Ethernet connection says that his games regularly freeze and he too says the speeds are up and down. There are no obvious patterns to the speed drops they can be quite random. Has anyone got any thoughts as to what it could be? I am wondering if I need to buy my own router and use the hub 4 in modem mode only. Thx
on 29-07-2022 20:46
on 29-07-2022 20:53
Hi.
234Mbs to the hub and 68Mbs to my iPad.
on 29-07-2022 21:05
Hi @Carl_Pearce,
just took 2 more readings:
took 2 mins apart, and very different to my original.
on 30-07-2022 11:42
@JShing wrote:Hi @Carl_Pearce,
just took 2 more readings:
took 2 mins apart, and very different to my original.
There certainly appears to be an issue with your line.
on 30-07-2022 15:43
on 30-07-2022 19:49
Hi @ j Brennan’s. Hopefully I have got these right. Thx.
on 30-07-2022 20:36
on 30-07-2022 20:38
Hi @jbrennand, sorry as you can tell I do not really know what I am doing. Will take another look.
on 01-08-2022 20:55
Hi JShing,
Thank you for your post. I'm very sorry to hear about the issue you've been having with your broadband.
I am more than happy to take a look into this for you. I will private message you now so I can look into this.
^Martin