VPN Cyberghost throttling

[steven45]

Hi I am new to the forum so firstly a big hello to everyone. I am hoping someone can help with a really frustrating problem I am encountering.

When I connect with a VPN (Cyberghost) using Virgin Media I am getting max speeds for 35 meg, I have connected to multiple servers close by and this seems to be the fastest I can get. I am paying for a 200 meg connection and without Cyberghost applied the speed is fine but as soon as I connect to VPN the speeds are slow. This only happened since Thursday night and was fine before. I like the privacy of using a VPN.

I have spoken to Cyberghost and they have been through various things like changing the protocol etc and nothing has made a difference, they think it's my isp's end. I have also spoken to Virgin Media and they say they don't cap speeds but will not give me support regarding vpns.

I have seen various other people are encountering issues on the internet with using a VPN. It seems to me that Virgin are indeed throttling the connection speeds.

Can anyone offer any advice on this please

Thanks very much in advance for any help.

[legacy1]

What speeds was you get before with the VPN before it went slow?

Its always unclear if VM could throttle VPN but you could try in modem mode under a new IP.

[steven45]

How can I connect in modem mode please using IP. Thank you.

[legacy1]

Heres how
https://www.virginmedia.com/help/virgin-media-hub-modem-mode

[steven45]

Hi thanks for the link but unfortunately I haven't got another router to connect to superhub 3 for modem mode. I could get one but I have heard on other websites that hasn't helped. It's frustrating as everything was working ok and can't get any answers from either Cyberghost or Virgin Media when I call them.

I was receiving approx 125-150 meg before Thursday using local server on VPN.  is it possible Virgin Media could cap users on a individual basis, based on download amounts, which may explain why only certain people are getting hit with this.

Thank you so much for helping me

[DreamOfCheese]

VM don't operate any throttling or traffic management as per their published traffic management policy, whatever is causing the speed issue isn't a deliberate thing.

Have you tried an alternative VPN provider, perhaps one that offers a trial?

[steven45]

Hi thanks for your reply

I have also tried ExpressVPN as well as using Cyberghost which unfortunately gives me similar readings (regardless of close or far away servers). I can not get past about 32 meg when using a vpn. This only started happening from last Thursday. I have also ran the checks on my smartphone wirelessly (as well as wired on my Windows 10 64 bit desktop) and again speeds great when vpn switched off but with vpn on very slow. I appreciate vpn gives you a slower connection but not that slow.

I have a decent computer i5 6600k with 16 gig of ram, virus free and as i say I have tried with a smartphone and still get the same readings.

Can anyone throw any light on this please. Thank you.

[Anonymous]

Not uncommon whether on VM or not. 

What's the use case for the VPN? Are there any other options besides using one? 

[steven45]

Hmm well i have been on Virgin Media a long time (since blueyonder days) but I have never known this happen before. There are reports on this website about throttling or traffic management see:-

https://community.virginmedia.com/t5/Speed/Vpn-throttling/td-p/3372391

My use case for the vpn is privacy. No other options that I know of no.

[DreamOfCheese]

That's from 2017, all traffic management was ceased in early 2018.