on 10-06-2019 18:24
Hi I am new to the forum so firstly a big hello to everyone. I am hoping someone can help with a really frustrating problem I am encountering.
When I connect with a VPN (Cyberghost) using Virgin Media I am getting max speeds for 35 meg, I have connected to multiple servers close by and this seems to be the fastest I can get. I am paying for a 200 meg connection and without Cyberghost applied the speed is fine but as soon as I connect to VPN the speeds are slow. This only happened since Thursday night and was fine before. I like the privacy of using a VPN.
I have spoken to Cyberghost and they have been through various things like changing the protocol etc and nothing has made a difference, they think it's my isp's end. I have also spoken to Virgin Media and they say they don't cap speeds but will not give me support regarding vpns.
I have seen various other people are encountering issues on the internet with using a VPN. It seems to me that Virgin are indeed throttling the connection speeds.
Can anyone offer any advice on this please
Thanks very much in advance for any help.
Answered! Go to Answer
on 14-06-2019 09:12
on 10-06-2019 18:36
on 10-06-2019 18:40
How can I connect in modem mode please using IP. Thank you.
on 10-06-2019 19:02
on 10-06-2019 19:22
Hi thanks for the link but unfortunately I haven't got another router to connect to superhub 3 for modem mode. I could get one but I have heard on other websites that hasn't helped. It's frustrating as everything was working ok and can't get any answers from either Cyberghost or Virgin Media when I call them.
I was receiving approx 125-150 meg before Thursday using local server on VPN. is it possible Virgin Media could cap users on a individual basis, based on download amounts, which may explain why only certain people are getting hit with this.
Thank you so much for helping me
on 10-06-2019 21:37
on 10-06-2019 22:07
on 10-06-2019 22:18
Not uncommon whether on VM or not.
What's the use case for the VPN? Are there any other options besides using one?
on 10-06-2019 22:33
on 10-06-2019 22:34