I am a little surprised to hear that you are ringing in though. Did you not respond to the PM?
In the past the Forum Team has been able to book technician visits, and/or follow the escalation process (Tech visit ->Senior Tech visit -> Prinicipal tech visit) as necessary. I speak from personal experience having had a couple of awkward problems on my own connection in the past.
Only use Helpful answer if your problems been solved.
Hi Ravenstar, im not the account holder, I would be fine using the forum team but the account holder wishes to phone in tomorrow. The account holder has called in before on previous fault. Thanks for the reply and I will keep you informed on the situation...
Hopefully it wont be a re-pull as the tech that visited last time thought it might need, Fingers crossed.....