So during the day the internet is fine, i did a speed test and i get 100mb down/ 10mb upload. Nothing out of the ordinary there. But after EXACTLY 7 pm my upload speed drops to 0.07/0.10 and keeps disconnecting every 5-10 minutes. This happens on my wired (PC), and wifi (phone). I've restarted the router multiple times, disconnected my ethernet (even tho its a wifi issue aswell) and done various speed tests during that time. This has been an ongoing issue since Monday and its happened everyday since.
I live in the West Midlands area (Coventry) if that's of any help.
It's extremely annoying and out of the ordinary, and i can't even seem to find where to live chat with virgin after various searches.
Is there anything else i could do on my own? I've also seen on Twitter that i'm not the only one experiencing this issue, but i'm not quite sure if it's from Virgin's side or mine.
Thank for joining in on the forum, we will try the best to get your issue resolved.
Can you please post your network stats from the hub Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1 Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead. Posting the stats by copy and paste will remove all personal information so no breaches. Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator. Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues. Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Thank you for reaching out to us in our community, I am sorry to hear you are getting slow WiFi after 7 pm, I have had a look our end and cannot see any issues at all, I would advise you to Set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with us. Make sure you un-check the “ignore ping from WAN side” box in the settings if you see a wall of "red" - note it will take an hour or two to start seeing a sensible picture.
You can find this here , please run this for 72 hours and post the results here so we can look into this further.