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clifftaylor
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Message 1 of 24
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VERY SLOW

450ms ping , 5Meg download (this isn't that close to 200 by the way). Can someone tell me why this is?? And before you ask, it's ethernet connectioed, not wifi.

Mr **bleep** Off from Derby

 

 

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clifftaylor
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Re: VERY SLOW

Following a reset and restart, I'm now up to 78ms ping and nearly 9Meg!! This is fantastic........

Mr P****d Off from Derby.

 

 

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clifftaylor
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Re: VERY SLOW

And down to 5meg again.....

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clifftaylor
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Re: VERY SLOW

Currently 875ms ping, and 1.5 meg download - as an aside, can this board be subtitled *We like it fast, but usually it isn't".

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clifftaylor
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Message 5 of 24
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Re: VERY SLOW

12 Meg today - just awesome, or it would be if this was dial up.

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clifftaylor
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Re: VERY SLOW

I've just received notification of a new badge, thanking me for my involvement in the forum!! If any of the tw@ts had read my posts, they would know that 99.99% of them were pointing out that they are charging me for a service level that has never been achieved.

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clifftaylor
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Message 7 of 24
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Re: VERY SLOW

Down to 7.5 today, booo - why am I still paying for this cr@p??

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Message 8 of 24
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Re: VERY SLOW

Hi there clifftaylor,

 

I'm really sorry to hear that you're experiencing slow speeds with your connection.

 

I've had a look into this and there appears to be a high demand for our service in your area under the fault reference of F004649457, with a review set for 05/04/2017. This is known to cause slower speeds, particularly during peak times.

 

I've sent you a private message so that we can talk about this some more.

 

Hope to hear back from you soon,

 

Nat_J


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clifftaylor
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Message 9 of 24
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Re: VERY SLOW

Hi

The problem is continuous - even at 0600 last Sunday, which doesn't sound like an over demand problem to me....

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Message 10 of 24
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Re: VERY SLOW

Hey clifftaylor,

Thanks for getting back to us Smiley Happy

I've checked your connection and I can confirm what Nat has said above. Looking at your connection there's no other issues apart from the fault.

I completely understand this is frustrating for you, please let us know if we can help with anything else.

Take care.

Heather_J

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