I've just received notification of a new badge, thanking me for my involvement in the forum!! If any of the tw@ts had read my posts, they would know that 99.99% of them were pointing out that they are charging me for a service level that has never been achieved.
I'm really sorry to hear that you're experiencing slow speeds with your connection.
I've had a look into this and there appears to be a high demand for our service in your area under the fault reference of F004649457, with a review set for 05/04/2017. This is known to cause slower speeds, particularly during peak times.
I've sent you a private message so that we can talk about this some more.