I stream on Twitch for a living which means I rely heavily on my internet and most importantly my upload speeds.
The past week has been a nightmare. I am paying for 40mb up and I can barely manage 3mb for hours of the day. I need around 7mb to stream at the quality I want, but I drop countless frames and its ruining my stream quality and overall enjoyment whilst being Live.
Virgin have already sent a new router (made no difference as expected) and now I'm just fed up and looking to cancel my contract if this isn't fixed soon.
I was wondering if anyone from virgin can help to solve this issue?
If you rely on the internet for a living, why are you relying on a domestic connection instead of a commercial / business connection ?
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.