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Adam1998
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Upload speed unstable

Hi,

I have the virgin 350 vivid package which just got installed in my house 2 weeks ago. 

Since then i have had unreliable and unstable upload speeds.Downloads speeds are totally fine 

Tried phoning multiple times and spoke to multiple mangers who either cold transfered or hung up on the call. 

Would like to get this sorted as I rely heavliy on my upload speed and cant seem to figure out the problem. 

I have my full network on brand new cat6 cables and tried with one device connected but still have the same issues.

Really not happy with this service as im paying over £100 a month to virgin and seem to be getting no help at all 

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Very Insightful Person
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Re: Upload speed unstable

Some metrics would be good- you got speed-tests or similair showing the issue?

Where are you uploading to? Whats happening with the speed?

 

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Adam1998
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Re: Upload speed unstable

Hi,

here is the results of from the speed test we have ran over the past 24 hours, what you are seeing in the upload has been the same since day 1download.pngupload.png

We are streaming to twitch 

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jbrennand
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Re: Upload speed unstable

worth posting up your Hub/network connection details and someone will check to see if there is a problem there.  Go to http://192.168.0.1  (or http://192.168.100.1  - if in modem mode) in your browser [there is no need to login] and then click on the  “router status” text at bottom middle of first page up and then copy/paste 3 sets of data onto here - the downstream, upstream , &  network logs.  Don't worry about the formatting it can be easily read (by others & not by me!), but try and avoid using screen shots & don’t include personal data or mac addresses.


--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Very Insightful Person
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Re: Upload speed unstable

Are you using a single threaded or multithreaded test for upload?

 

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Adam1998
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Re: Upload speed unstable

 Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB)  Modulation  Channel ID

1          323000000      -2         38        256 qam          24

2          315000000      -2         40        256 qam          23

3          307000000      -2         38        256 qam          22

4          235000000      -1.2      40        256 qam          13

5          227000000      -0.9      40        256 qam          12

6          219000000      -0.7      40        256 qam          11

7          211000000      -0.4      40        256 qam          10

8          203000000      -0.4      40        256 qam          9

9          195000000      -0.2      40        256 qam          8

10        187000000      0          40        256 qam          7

11        179000000      0          40        256 qam          6

12        171000000      0.2       40        256 qam          5

13        163000000      0.4       40        256 qam          4

14        155000000      0.4       40        256 qam          3

15        147000000      0.5       40        256 qam          2

16        139000000      0.4       40        256 qam          1

17        299000000      -2         38        256 qam          21

18        291000000      -2         38        256 qam          20

19        283000000      -2         40        256 qam          19

20        275000000      -1.7      40        256 qam          18

21        267000000      -1.7      40        256 qam          17

22        259000000      -1.5      40        256 qam          16

23        251000000      -1.5      40        256 qam          15

24        243000000      -1.2      40        256 qam          14

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1          Locked 38.6     18        0

2          Locked 40.3     20        0

3          Locked 38.9     29        0

4          Locked 40.3     18        0

5          Locked 40.3     10        0

6          Locked 40.3     6          0

7          Locked 40.9     7          0

8          Locked 40.9     8          0

9          Locked 40.3     26        0

10        Locked 40.3     14        0

11        Locked 40.9     7          0

12        Locked 40.3     14        0

13        Locked 40.3     20        0

14        Locked 40.3     23        0

15        Locked 40.9     11        0

16        Locked 40.9     6          0

17        Locked 38.6     20        0

18        Locked 38.9     15        0

19        Locked 40.3     13        0

20        Locked 40.3     6          0

21        Locked 40.3     12        0

22        Locked 40.3     10        0

23        Locked 40.3     8          0

24        Locked 40.3     14        0

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1          39400000        30.5     5120    64 qam            2

2          25800000        30        5120    64 qam            4

3          32600000        30        5120    64 qam            3

4          46200000        30.5     5120    64 qam            1

 

 

Upstream bonded channels

Channel           Channel Type  T1 Timeouts    T2 Timeouts    T3 Timeouts    T4 Timeouts

1          ATDMA            0          0          0          0

2          ATDMA            0          0          6          0

3          ATDMA            0          0          0          0

4          ATDMA            0          0          13        0

 

 

Network Log

Time    Priority Description

1970-01-01 00:01:21.00         Error    Missing Mandatory MDD TLV on primary DS Channel

1970-01-01 00:01:35.00         critical No Ranging Response received - T3 time-out

1970-01-01 00:02:42.00         critical DHCP FAILED - Discover sent, no offer received

1970-01-01 00:01:22.00         Error    Missing Mandatory MDD TLV on primary DS Channel

1970-01-01 00:01:37.00         critical No Ranging Response received - T3 time-out

2018-11-17 13:10:57.00         Error    DHCP RENEW sent - No response for IPv4

2018-11-17 13:21:46.00         Error    DHCP REBIND WARNING - Field invalid in response

2018-11-17 13:21:46.00         notice  DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified

2018-11-17 17:23:19.00         critical No Ranging Response received - T3 time-out

2018-11-22 11:41:54.00         Error    DHCP RENEW sent - No response for IPv4

2018-11-23 06:09:47.00         critical No Ranging Response received - T3 time-out

2018-11-23 10:34:40.00         Error    DHCP RENEW sent - No response for IPv4

2018-11-23 18:12:22.00         Error    DHCP REBIND WARNING - Field invalid in response

2018-11-23 18:12:22.00         notice  DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified

2018-11-23 22:42:53.00         critical No Ranging Response received - T3 time-out

2018-11-25 17:44:26.00         notice  SW Download INIT - Via Config file

2018-11-25 17:46:59.00         notice  SW download Successful - Via Config file

2018-11-26 12:47:05.00         critical No Ranging Response received - T3 time-out

2018-11-26 20:01:11.00         critical TLV-11 - Failed to set duplicate elements

2018-11-28 14:45:43.00         critical No Ranging Response received - T3 time-out

 

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Adam1998
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Re: Upload speed unstable

We have been using speedtest.net for testing speeds

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jbrennand
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Re: Upload speed unstable

Upstream power levels are a little out of spec..  (Upstream: no lower than 31dBmV and no higher than 50dBmV --- 44dBmV - 46dBmV is optimal)  Others will comment on the significance.


--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Adam1998
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Re: Upload speed unstable

how can we fix that?

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jbrennand
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Re: Upload speed unstable


@Adam1998 wrote:

how can we fix that?


Need a technicians visit - if its "significant".


--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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