on 11-07-2021 10:32
On 100Mbps package in M21. Download speed seems okay but upload speeds are miniscule. Seeing lots of dropped packets. Service status says there's no problem but when I call I hear a recorded message that says they're aware and working on it. How do I know? Help please.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/6f16277157dcbccd9becf6aaf52ed82ef9a3d981-11-07-2021
on 11-07-2021 10:58
The BQM shows continuous severe packet loss, which does suggest a network problem.
Did you call the more local status number 0800 561 0061 ? If that says no problem then you will need to report it as a fault.
on 11-07-2021 11:49
Cheers.
Called the number and got the same recorded message confirming that they're aware of a problem. Would be nice to have an estimated resolution date though.
on 11-07-2021 13:51
Yes it would, although those estimated dates very often slip. Unfortunately all you can do now is wait.
on 13-07-2021 12:23
Hi Bumpernick,
Thanks for using the forums to get this issue with your broadband services looked into, I am sorry if this has been causing some frustration.
I understand you had some issues on Sunday and the service checker number informed you there was an issue we were working on in the area at the time.
I have taken a look at your services just now and cannot see any issues, the area outage has now been resolved.
I've also taken a look into your downstream and upstream levels and cannot see any out of spec levels, which is good news 🙂
Could you give us a quick update on how your broadband is doing since you last posted please?
Also, just for future issues with your services and for any other users that are looking at this thread for help, I have a few links below that might help with general issues -
Thanks,
Megan_L
on 19-07-2021 09:23
Hi Megan. I can confirm that everything is back to normal and have no further issues. Thanks for checking in with me.