on 30-04-2021 11:41
Hey all
I've been a virgin broadband customer for over 10 years and last year I took an upgrade to the 350mb service. My PC is connected to my Hub 3 router via a cat 6 cable. It is a desktop PC with i7 7700k CPU 16 gb ram 1080 Ti graphics and 1tb SSD, running on Windows 10 home.
I am getting dropout of my upload speed throughout the day dropping to less than 1mb when normally it is 35-38mb and its affecting my work as I have to do video calls and I keep getting kicked out of teams and Citrix keeps dropping. Its driving me nuts as I got this for a stable high speed connection and that's not what I am getting. I think its either a hub or outside cable issue, but I can't get virgin to DO ANYTHING. Download is fine at around 385mb.
I have tried replacing network cable, switching to a different port, etc but nothing works. connections to power and cable are fine not loose etc, but this has got me pulling my hair out. I have just started broadband quality monitor although nothing showing on the graph atm.
Anyone had any luck getting an actual engineer to come out, or got any other suggestions, or better yet anyone recommend another provider, as I've had just about enough of this?
Cheers
Simon
on 30-04-2021 14:48
on 03-05-2021 14:00
Hi Simon_Jones6, thanks for getting in touch.
Sorry to hear about the issue you've had with upload speeds.
I've taken a look from here and there are known faults & I wasn't able to identity any obvious issues. It would be helpful if you can get back to us with the hub/bqm data as requested by jbrennand above, so we can see if there are any problems there.
Tom
on 04-05-2021 00:14
I’ve only been with them for 3 months and my upload has never gone above 7Mbps on the 350 package. I have had zero help from Virgin Media. Would I be able to cancel my contract with them without loss?
The customer service is very poor, I keep getting fobbed off and told it will be fixed in 24hrs and we tried to call you but couldn’t reach you.
I would rather go back to BT and forsake the faster download speed for a more consistent 10Mbps upload.
on 04-05-2021 13:02
Hello kenmaredw
Sorry to hear this is happening to you
Do you have the same speeds on a wired and non wired device
Gareth_L
on 04-05-2021 13:32
on 04-05-2021 13:46
Thanks for replying kenmaredw
I am happy to get an engineer out if you wish me to
Gareth_L
on 04-05-2021 13:48
on 04-05-2021 13:56
Hi kenmaredw
I have booked an engineer for you
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone
Can you please let me know how the visit goes
Gareth_L
on 04-05-2021 13:58