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Upload speed died down 3 hors ago (0.0 to 0.1 mbps)

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jpsh
Joining in

on ‎23-05-2023 16:20

Hi

I live in Epsom area in KT17 postcode. Upload speed completely died about 3 hours ago. It is GCSE exam time and we need this sorted urgently. How do I contact VM tech support?

Thanks

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Tudor
Very Insightful Person
Very Insightful Person

on ‎23-05-2023 16:28

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

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Tudor
Very Insightful Person
Very Insightful Person

on ‎23-05-2023 16:28

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

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Robert_P
Forum Team
Forum Team

on ‎25-05-2023 17:11

Hello jpsh

 

We're sorry to hear of the issues with your upload speeds dropping, we appreciate you taking the time to raise this via the forums and welcome to the community.

 

Its been a couple of days since your post, are you still experiencing the issues? Were you able to check for any known area faults?

 

Let us know.

 

Rob

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