@Myfairlady wrote: Can anyone offer any help? I've tried calling client support but I just cant get through! It's making working really difficult. I thought Virgin was supposed to be the best?!
Can you browse to the hub at http://192.168.0.1 - don't log in, click on Router Status - copy and paste the detail from Upstream, Downstream and Network Log - paste them back into this thread, one post per tab (it won't all fit into a single post).
Next up, visit this site and set up a Broadband Quality Monitor - this will graph the performance of your connection over time and should highlight any issues of overutilisation of the VM network in your area. Once you have created the BQM, click on the Live Graph, and then click on the "Create Sharing Link" or similar, and post that back to this thread too..
It's probably one of two things (one is good, the other is not so much..)
1. There is an issue with the connection coming into your house that will require VM to remedy
2. There is a congestion issue in your area i.e. VM doesn't have enough capacity to service all of their customers in your local area.
If it's 1, you can probably get it resolved by a visit from a VM tech (which the forum staffers here can arrange if you're willing to wait a week or two).
if it's 2, then unfortunately your options are somewhat more limited..
Let's see what the above shows though before we make too many more assumptions 🙂
Stick to one thread - you already have one active. Unless yoiu just copy/pasted that thread's title ?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.