Menu
Reply
Myfairlady
  • 16
  • 0
  • 0
Tuning in
474 Views
Message 1 of 25
Flag for a moderator

Upload speed HELLLLLP!?

Hi guys, complete novice here having a nightmare and just wonder if someone can help please?

I'm working from home and my son is homeschooling and playing ps4! (first has to be done before the second :))

Our download speed is fine (92.1mb), but the upload speed is dreadful (0.8mb). Can anyone please advise me how to improve the upload speed?

After some research I bought a powerline adaptor (made no difference at all), I've fiddled around with the MTU settings (currently set at max on 1500), lowering it just made matters worse.

We have the Hub 3 if that helps?

Any help much appreciated guys.

 

0 Kudos
Reply
Myfairlady
  • 16
  • 0
  • 0
Tuning in
417 Views
Message 2 of 25
Flag for a moderator

Re: Upload speed HELLLLLP!?

Can anyone offer any help? I've tried calling client support but I just cant get through! It's making working really difficult. I thought Virgin was supposed to be the best?!
0 Kudos
Reply
tehwolf
  • 1.66K
  • 274
  • 408
Superfast
388 Views
Message 3 of 25
Flag for a moderator
Helpful Answer

Re: Upload speed HELLLLLP!?


@Myfairlady wrote:
Can anyone offer any help? I've tried calling client support but I just cant get through! It's making working really difficult. I thought Virgin was supposed to be the best?!

Can you browse to the hub at http://192.168.0.1 - don't log in, click on Router Status - copy and paste the detail from Upstream, Downstream and Network Log - paste them back into this thread, one post per tab (it won't all fit into a single post).

Next up, visit this site and set up a Broadband Quality Monitor - this will graph the performance of your connection over time and should highlight any issues of overutilisation of the VM network in your area. Once you have created the BQM, click on the Live Graph, and then click on the "Create Sharing Link" or similar, and post that back to this thread too.. 

It's probably one of two things (one is good, the other is not so much..) 

1. There is an issue with the connection coming into your house that will require VM to remedy 

2. There is a congestion issue in your area i.e. VM doesn't have enough capacity to service all of their customers in your local area.

If it's 1, you can probably get it resolved by a visit from a VM tech (which the forum staffers here can arrange if you're willing to wait a week or two).

if it's 2, then unfortunately your options are somewhat more limited.. 

Let's see what the above shows though before we make too many more assumptions 🙂

 

0 Kudos
Reply
jbrennand
  • 20.83K
  • 2.22K
  • 3.69K
Very Insightful Person
Very Insightful Person
364 Views
Message 4 of 25
Flag for a moderator

Re: Upload speed HELLLLLP!?

Stick to one thread - you already have one active.  Unless yoiu just copy/pasted that thread's title ?


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
tehwolf
  • 1.66K
  • 274
  • 408
Superfast
336 Views
Message 5 of 25
Flag for a moderator

Re: Upload speed HELLLLLP!?


@jbrennand wrote:

Stick to one thread - you already have one active.  Unless yoiu just copy/pasted that thread's title ?


Yeah that confused me too.. doesn’t look like OP had anything to do with the other thread of the same name tho 😉

0 Kudos
Reply
Myfairlady
  • 16
  • 0
  • 0
Tuning in
252 Views
Message 6 of 25
Flag for a moderator

Re: Upload speed HELLLLLP!?

12027500003.238256 QAM9
21387500003.737256 QAM1
31467500003.537256 qam2
4154750000337256 qam3
5162750000337256 qam4
6170750000337256 qam5
7178750000337256 qam6
8186750000337256 qam7
9194750000338256 qam8
10210750000337256 qam10
11218750000338256 qam11
12226750000338256 qam12
13234750000338256 qam13
142427500002.738256 qam14
152507500002.738256 qam15
162587500002.938256 qam16
172667500002.938256 qam17
182747500002.738256 qam18
192827500002.738256 qam19
202907500002.738256 qam20
212987500002.938256 qam21
223067500002.938256 qam22
233147500002.738256 qam23
243227500002.737256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.63213844
2Locked37.61156344781
3Locked37.641923941
4Locked37.331873304
5Locked37.632313218
6Locked37.631852170
7Locked37.633461426
8Locked37.630801704
9Locked38.63399788
10Locked37.63067788
11Locked38.62841808
12Locked38.62953827
13Locked38.63228839
14Locked38.63107429
15Locked38.62568404
16Locked38.62282462
17Locked38.62135423
18Locked38.62467264
19Locked38.62019279
20Locked38.61889213
21Locked38.61928188
22Locked38.92011182
23Locked38.61804195
24Locked37.61851193
0 Kudos
Reply
Myfairlady
  • 16
  • 0
  • 0
Tuning in
230 Views
Message 7 of 25
Flag for a moderator

Re: Upload speed HELLLLLP!?

 
Network LogTime Priority Description
08/02/2021 20:49:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 10:22:14ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 15:28:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 12:07:52noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 11:52:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 08:38:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 22:22:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 05:40:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 10:22:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 14:03:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 22:22:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 06:21:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 10:22:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 01:44:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 22:22:12ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 10:54:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 10:22:12ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 05:00:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 22:22:12ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2021 17:10:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Myfairlady
  • 16
  • 0
  • 0
Tuning in
229 Views
Message 8 of 25
Flag for a moderator

Re: Upload speed HELLLLLP!?

 
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13260000047.3512064 qam3
23940000047.5512064 qam2
34620000047.5512064 qam1
42580003447512016 qam4


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
0 Kudos
Reply
Myfairlady
  • 16
  • 0
  • 0
Tuning in
226 Views
Message 9 of 25
Flag for a moderator

Re: Upload speed HELLLLLP!?

 
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12027500003.238256 qam9
21387500003.737256 qam1
31467500003.537256 qam2
4154750000337256 qam3
5162750000337256 qam4
6170750000337256 qam5
71787500002.937256 qam6
8186750000337256 qam7
9194750000338256 qam8
10210750000337256 qam10
11218750000338256 qam11
12226750000338256 qam12
13234750000338256 qam13
142427500002.738256 qam14
152507500002.738256 qam15
162587500002.938256 qam16
172667500002.938256 qam17
182747500002.738256 qam18
192827500002.738256 qam19
202907500002.738256 qam20
212987500002.938256 qam21
22306750000338256 qam22
233147500002.737256 qam23
243227500002.738256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.650
2Locked37.3265
3Locked37.680
4Locked37.660
5Locked37.650
6Locked37.650
7Locked37.650
8Locked37.330
9Locked38.670
10Locked37.650
11Locked38.650
12Locked38.660
13Locked38.660
14Locked38.690
15Locked38.950
16Locked38.660
17Locked38.660
18Locked38.950
19Locked38.650
20Locked38.640
21Locked38.670
22Locked38.640
23Locked37.660
24Locked38.650
0 Kudos
Reply
Myfairlady
  • 16
  • 0
  • 0
Tuning in
218 Views
Message 10 of 25
Flag for a moderator

Re: Upload speed HELLLLLP!?

Thank you so much for your detailed response tehwolf, much appreciated. I have pasted the information below and set up a monitor (which I'll post the results for when i get them).

Please accept my apologies if I've done anything wrong regarding the threads etc. I'm new here and I'm not very good with these things...

Many thanks again.
0 Kudos
Reply