Menu
Reply
dazlicous
  • 125
  • 0
  • 12
Dialled in
830 Views
Message 1 of 16
Flag for a moderator

Upload is dropping since Hub 4 upgrade

Since I was upgraded from a Hub 3 to Hub 4 on my M500 package my upload seems to be dropping them picking up. Games are lagging as well 

Starts off in the 30’s mbps drops to about 15 mbps before going back up to 35 - 36 mbps 

Hub 4 is in modem only mode with a Asus RT-AX88U router 

6BFB4EAF-0C35-4F3A-A0AF-BA4C82A0D371.jpeg

0 Kudos
Reply
dazlicous
  • 125
  • 0
  • 12
Dialled in
819 Views
Message 2 of 16
Flag for a moderator

Re: Upload is dropping since Hub 4 upgrade

9317DE3A-8476-4AE2-935D-5047AF158D52.png7CF91303-0059-4B46-BF2B-18867AE96492.pngEF253526-5B1E-425A-9D5A-C097F90C2BDF.jpeg

0 Kudos
Reply
dazlicous
  • 125
  • 0
  • 12
Dialled in
817 Views
Message 3 of 16
Flag for a moderator

Re: Upload is dropping since Hub 4 upgrade

EE2CD79C-874E-44F3-A736-1854E84573FF.pngC7BB1060-9008-4632-AB2D-AB08A5466E7A.png3B47F219-87C7-4394-9C2A-D5B06A639927.png9D390D94-6F4F-4B2A-8C7A-F29286852BC9.png

0 Kudos
Reply
dazlicous
  • 125
  • 0
  • 12
Dialled in
757 Views
Message 4 of 16
Flag for a moderator

Re: Upload is dropping since Hub 4 upgrade

951DAB18-018C-4FF8-A863-E25218DC360B.pngFA4B1649-0325-4069-B250-97C985DC2E7E.png

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 545
Forum Team (Retired)
Forum Team (Retired)
691 Views
Message 5 of 16
Flag for a moderator

Re: Upload is dropping since Hub 4 upgrade

Good evening @dazlicous 

 

Welcome back to the forums and thank you for taking the time to post. 

 

I have just taken a look over your account and can see that there is a power level issue,

 

We are going to need to get an engineer out to come and put this right, I am going to pop you over a PM so that we can confirm your address! 

 

Kind regards,

Zak_M 

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 545
Forum Team (Retired)
Forum Team (Retired)
684 Views
Message 6 of 16
Flag for a moderator

Re: Upload is dropping since Hub 4 upgrade

Thank you for providing me that information via PM. 

 

I have booked the next available engineer appointment, you can find the time, date & make any amendments via your my Virgin Media account.

 

Kind regards,

Zak_M

0 Kudos
Reply
dazlicous
  • 125
  • 0
  • 12
Dialled in
518 Views
Message 7 of 16
Flag for a moderator

Re: Upload is dropping since Hub 4 upgrade

This connection now seems to be getting worse, lots of lag spikes and games are getting unplayable. Engineer came out and line seemed ok but upload was still dropping in both router and modem only mode. Was asked to monitor it. Upload drops to about 10 mbps then increases and Engineer couldn’t explain it.

 

C002A54C-F464-4CFA-8212-9E93E7E98CFD.jpeg574741B7-5A67-48BB-9B07-355DB4A23820.jpeg591738C3-ECDD-4EAE-8480-4204449AA9DF.jpeg

 

0 Kudos
Reply
dazlicous
  • 125
  • 0
  • 12
Dialled in
506 Views
Message 8 of 16
Flag for a moderator

Re: Upload is dropping since Hub 4 upgrade

Logs

CC4E932E-1139-437A-8D64-41DCB4C506E0.jpeg8EAB60E4-4525-4187-85F8-E789C995A173.jpeg8E7DB7A6-9473-4358-8E0E-06631851161B.jpeg0A552A93-37A1-403B-A1DE-B77EEA913A92.jpegC0ABF00A-5DD4-472B-B8CC-8BDFCAF4849F.jpeg962652E7-1313-4C9A-AC5E-920CAE640167.jpeg2E0E79EB-8B5D-460D-B245-95FA47E3F6E7.jpeg2642A1BB-550E-4623-9921-021827183110.jpegC8F5D151-6594-43D8-9511-CD14ED6F06CA.jpeg

0 Kudos
Reply
lotharmat
  • 3.85K
  • 259
  • 724
Community elder
487 Views
Message 9 of 16
Flag for a moderator

Re: Upload is dropping since Hub 4 upgrade

The QAM of your 3.1 channel is 2048 and should be 4096 - this could be affecting speed negatively!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

Corey_C
  • 5.24K
  • 258
  • 451
Moderator
Moderator
423 Views
Message 10 of 16
Flag for a moderator

Re: Upload is dropping since Hub 4 upgrade

Thanks for your post and welcome to the Community Forums, dazlicous,


Sorry to hear that you have been having connection issues. How has things been since your post?
I have run a remote diagnostic and have not been able to identify any issues with your connection.
We can also provide online broadband help here: https://www.virginmedia.com/help/services-support/broadband
Let us know if you need any further help.


Cheers,
Corey C

0 Kudos
Reply