Upload has slowed down to about 30mbps

[bally12345]

Been a couple of weeks now and noticed upload around 30-36mbps. Lot of threads popping up recently about upload speeds

Here's quick copy and paste from upstream. 

Upstream bonded channels

ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID14620000037.35120QAM 64123940000036.85120QAM 64233260000036.55120QAM 64342580000036.55120QAM 644

Upstream bonded channels

ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts1ATDMA00002ATDMA00003ATDMA00004ATDMA0000

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/ec5eea1f52158426fddd397fe8222f874a... Broadband Ping[/url]

[carl_pearce]

Your BQM link doesn't work.

Although all over the place I can just make out that your upstream stats look ok.

[bally12345]

Posting from mobile 

Try this link

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ec5eea1f52158426fddd397fe8222f874a...

[bally12345]

 

[Tom_W1]

Hi @bally12345, thanks for your post although I'm sorry to hear of the issues you're having with your speeds.
I've ran some checks for you behind the scenes, and it would appear that there are problems with some power levels so we're going to require a technician to visit you.

I just need to send you a quick PM so you can confirm some account details so I can get this booked in for you - please expect a PM in the next minute or so.

Regards

[Tom_W1]

Hi @bally12345, thanks for your confirmation of details via PM.

I have now booked you a visit for your broadband issues – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:

• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

I hope this helps and please let me know if you need anything further!

[bally12345]

Engineer came first thing this morning and sorted it all out, upload speed is back up to where it should be.

[carl_pearce]

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@bally12345 wrote:

Engineer came first thing this morning and sorted it all out, upload speed is back up to where it should be.

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What was the issue?

[bally12345]

Was told the the levels was too high at the cabinet for the higher frequencies.

[carl_pearce]

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@bally12345 wrote:

Was told the the levels was too high at the cabinet for the higher frequencies.

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Ah, probably related to your downstream channels.