Upload Speed Issues

[geiger167]

Currently I am on the M500 broadband package. For the last six weeks or so my Upload speed has been around 16mb when the average speed should be 36mb. My donwload speed is fine I have no issues with that. I have called the virgin help number five time in the last month and they are not helping at all. After my latest call I was sent an email saying they were going to monitor my line and report back to me after a month. Just to clarify every time I have rung (five times) they have run a test on my line and confirmed my Upload speed was less than half of what is should be on avergae. Obviously the line, or my modem are faulty. I would like someone to either come and fix the line or replace the modem. I suggested this and was told if I asked for technician I would have to pay for the callout ??? Please help.

[Client62]

First call 0800 561 0061 - use the automated service to see if there is a local service issue.

Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.
https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.
The speed at the Hub should reflect your subscription.

[geiger167]

Router

Virgin Media Hub 3

Device

DownloadMbps

547

UploadMbps

20.9

Latencyms

17.5

Jitterms

1.18

Packet loss%

0.0

I'm not sure what the current m500 upload speed should be, it was 36mb but I think it jus recently doubled, I'm no where near either whatever it should be

There are no service issues reported using the number you provided

[Cardiffman282]

Yeah upload speed is about half what it should be. 

Post your hub stats here. 

[geiger167]

Does anyone from Virgin ever read these posts anymore ? To add further woe to my tale Virgin have emailed me a few days ago and told me to reboot my moden for double my upload speed, which I have done, now my upload is exactly the same 16mb, so its gone from half the promised speed to a quarter lol

[Robert_P]

Hello geiger167

Sorry to hear of the broadband service issues experienced, we appreciate you taking the time to raise this via the forums.

From checking i can see the hub was rebooted within the last 24 hours and is showing some errors, this will require a technician. I will send you a Private Message to get some details from you to arrange this. Check the envelope in the top right when signed into the forums 🙂

Rob