on 07-08-2021 14:15
I have been getting poor upload speeds over the past week or so, though download speeds are as expected. This problem persists despite restarting the hub 3, having only one device connected directly via ethernet and over different devices.
I am starting to think its an issue in the area but nothing has flagged up on the service status page.
Router Stats:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | 0 | 40 | 256 qam | 1 |
2 | 147000000 | 0 | 40 | 256 qam | 2 |
3 | 155000000 | 0 | 40 | 256 qam | 3 |
4 | 163000000 | 0 | 40 | 256 qam | 4 |
5 | 171000000 | 0 | 40 | 256 qam | 5 |
6 | 179000000 | 0 | 40 | 256 qam | 6 |
7 | 187000000 | 0 | 40 | 256 qam | 7 |
8 | 195000000 | -0.2 | 40 | 256 qam | 8 |
9 | 203000000 | -0.4 | 40 | 256 qam | 9 |
10 | 211000000 | -0.4 | 40 | 256 qam | 10 |
11 | 219000000 | -0.2 | 40 | 256 qam | 11 |
12 | 227000000 | -0.5 | 40 | 256 qam | 12 |
13 | 235000000 | -0.5 | 40 | 256 qam | 13 |
14 | 243000000 | -0.5 | 40 | 256 qam | 14 |
15 | 251000000 | -0.7 | 40 | 256 qam | 15 |
16 | 259000000 | -0.9 | 40 | 256 qam | 16 |
17 | 267000000 | -0.7 | 40 | 256 qam | 17 |
18 | 275000000 | -1 | 40 | 256 qam | 18 |
19 | 283000000 | -1 | 40 | 256 qam | 19 |
20 | 291000000 | -0.9 | 40 | 256 qam | 20 |
21 | 299000000 | -0.7 | 40 | 256 qam | 21 |
22 | 307000000 | -0.9 | 40 | 256 qam | 22 |
23 | 315000000 | -1 | 40 | 256 qam | 23 |
24 | 323000000 | -1 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 10 | 0 |
2 | Locked | 40.9 | 17 | 0 |
3 | Locked | 40.3 | 8 | 0 |
4 | Locked | 40.3 | 15 | 0 |
5 | Locked | 40.9 | 18 | 0 |
6 | Locked | 40.3 | 24 | 0 |
7 | Locked | 40.3 | 52 | 0 |
8 | Locked | 40.3 | 26 | 0 |
9 | Locked | 40.9 | 23 | 0 |
10 | Locked | 40.3 | 65 | 0 |
11 | Locked | 40.3 | 17 | 0 |
12 | Locked | 40.3 | 20 | 0 |
13 | Locked | 40.3 | 21 | 0 |
14 | Locked | 40.9 | 18 | 0 |
15 | Locked | 40.9 | 17 | 0 |
16 | Locked | 40.9 | 13 | 0 |
17 | Locked | 40.3 | 13 | 0 |
18 | Locked | 40.3 | 28 | 0 |
19 | Locked | 40.9 | 17 | 0 |
20 | Locked | 40.9 | 28 | 0 |
21 | Locked | 40.3 | 17 | 0 |
22 | Locked | 40.9 | 27 | 0 |
23 | Locked | 40.3 | 18 | 0 |
24 | Locked | 40.9 | 21 | 0 |
on 07-08-2021 14:16
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32599943 | 40.5 | 5120 | 64 qam | 10 |
2 | 39400015 | 40 | 5120 | 16 qam | 9 |
3 | 46200000 | 39.8 | 5120 | 16 qam | 8 |
4 | 25799938 | 40.5 | 5120 | 16 qam | 12 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 37 | 0 |
4 | ATDMA | 0 | 0 | 3 | 0 |
Network Log
Time Priority Description
05/08/2021 19:39:0 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/08/2021 18:24:23 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:02:12 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/08/2021 18:13:39 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/08/2021 00:57:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/08/2021 00:05:23 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/08/2021 07:02:33 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/08/2021 00:30:39 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/08/2021 09:33:44 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 10:44:54 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 10:44:51 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 10:44:51 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 10:44:51 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 10:35:3 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 10:34:31 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 10:29:56 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 10:29:52 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 10:28:56 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 10:28:51 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 07:24:37 | Warning! | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 07-08-2021 15:47
on 07-08-2021 16:08
on 07-08-2021 16:24
on 07-08-2021 17:52
Hi Valdis
Thanks for posting and welcome to the community. My apologies for the broadband issues.
I've ran a fault diagnostic and it's come up with the following;
There is an SNR (signal to noise ratio) affecting your service. You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you. Your fault reference is F009206106.
The estimated fix date is the 12th August 2021 at 4pm.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill