Upload Speed Dropping in Evenings - BQM

[DJDamien]

Hi,

I've had an ongoing issue with my upload speed during evenings and have been referred to the community forum by the Twitter team.

Basically, I stream to Twitch and almost all evenings, the upload bitrate will drive due to a throttled upload speed. This usually happens bang on the hour or half hour (8:30pm seems to the the most common time) and the upload speed improves again after 10pm. On the advice of the Twitter team, I have had a quality monitor on for the last few weeks, but they have told me to post it here instead as it's of a "technical nature".

Here's the snapshot of my BQM data during the last two days I streamed, Thursday and Friday last week. Not really sure if it represents my experience with the connection, but hopefully it's a decent starting point. Please let me know if another view of the data would be more helpful though.

 

For the record, I have been streaming since the start of the year and this issue occurs pretty much every day at around the same times (no additional devices are being used at this time). I have tried calling customer support but many of the people I have spoken to can't differentiate upload and download speed or talk about wifi black spots when I've said that this issue occurs on multiple device, even when plugged in by ethernet.

Is there any further information needed to help assist here?

[jbrennand]

BQM not looking good. Can you post up the following data...
________________________________________________

In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

[DJDamien]

Thanks, is this right?

FYI, I have the hub in router mode but this issue predates this.

Downstream:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	386750000	11	37	256 qam	32
2	202750000	13.4	38	256 qam	9
3	210750000	13.3	38	256 qam	10
4	218750000	13	38	256 qam	11
5	226750000	13.1	38	256 qam	12
6	234750000	13	38	256 qam	13
7	242750000	13	38	256 qam	14
8	250750000	13	38	256 qam	15
9	258750000	12.8	38	256 qam	16
10	266750000	13	38	256 qam	17
11	274750000	12.8	38	256 qam	18
12	282750000	12.8	38	256 qam	19
13	290750000	12.9	38	256 qam	20
14	298750000	13	38	256 qam	21
15	306750000	13	38	256 qam	22
16	314750000	12.8	38	256 qam	23
17	322750000	12.4	38	256 qam	24
18	330750000	12.5	38	256 qam	25
19	338750000	12	38	256 qam	26
20	346750000	11.8	38	256 qam	27
21	354750000	11.8	38	256 qam	28
22	362750000	11.5	38	256 qam	29
23	370750000	11.4	37	256 qam	30
24	378750000	11.4	37	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	23	0
2	Locked	38.9	24	0
3	Locked	38.9	14	0
4	Locked	38.9	13	0
5	Locked	38.9	8	0
6	Locked	38.6	17	0
7	Locked	38.9	10	0
8	Locked	38.9	15	0
9	Locked	38.6	16	0
10	Locked	38.6	18	0
11	Locked	38.9	14	0
12	Locked	38.6	10	0
13	Locked	38.9	11	0
14	Locked	38.9	20	0
15	Locked	38.9	13	0
16	Locked	38.6	19	0
17	Locked	38.9	22	0
18	Locked	38.6	20	0
19	Locked	38.6	21	0
20	Locked	38.6	27	0
21	Locked	38.9	16	0
22	Locked	38.6	15	0
23	Locked	37.6	27	0
24	Locked	37.6	23	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	34.3	5120	64 qam	12
2	32600000	34.3	5120	64 qam	13
3	46200000	35.8	5120	64 qam	11
4	53700000	36.3	5120	64 qam	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[DJDamien]

Network Log

Time Priority Description

16/08/2021 15:13:5	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-
15/08/2021 17:18:40	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-
15/08/2021 17:18:40	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
10/08/2021 20:31:0	critical	No Ranging Response received - T3 time-out;CM-
10/08/2021 19:24:43	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-
10/08/2021 19:24:43	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
08/08/2021 20:23:15	critical	No Ranging Response received - T3 time-out;CM-
07/08/2021 07:24:43	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-
07/08/2021 07:24:43	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
05/08/2021 09:52:0	critical	No Ranging Response received - T3 time-out;CM-
05/08/2021 09:47:6	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-
05/08/2021 09:45:9	Warning!	Lost MDD Timeout;CM-
05/08/2021 09:45:9	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-
05/08/2021 09:45:8	Warning!	Lost MDD Timeout;CM-
04/08/2021 14:46:27	critical	No Ranging Response received - T3 time-out;CM-
02/08/2021 04:57:24	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-
02/08/2021 04:57:24	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
01/08/2021 01:30:14	critical	No Ranging Response received - T3 time-out;CM-
29/07/2021 16:57:23	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-
29/07/2021 16:57:23	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-

[jbrennand]

Your down power levels are all too high and out of range and the Up ones are a bit low - albeit in range.

It will need a Tech visit to get the down levels in range

Call it in and see what they say - or a VM person will take a look for you here

[Ayisha_B]

Hi @DJDamien,

Welcome to our Community Forums and thanks for posting. 

I am sorry to hear you have been having some issues with your service. 

@jbrennand is correct- the downstream and upstream signal levels are out of spec. This will need a technician to correct.

I will pop you a PM now so we can get a visit arranged.

[DJDamien]

Thanks. Responded! 

[Ayisha_B]

Thanks for responding to my PM @DJDamien

I have booked the first available technician appointment for you. Please log into your online account for confirmation of the time and date. You can also re-schedule if this does not suit. 

The tech will correct the power levels and this will improve the performance issues you are having. 

Let us know how the visit goes 🙂

[DJDamien]

Hi again. Technician came yesterday and spent an hour twiddling with stuff outside and replacing bits inside but before he left he said that the hub still looks off but it could be that it needs a while to settle. Last night I streamed and as usual, the upload dipped, as usual (albeit not as low as some times). The technician did tell me to text him if I don't see improvements by Saturday but I was wondering if somebody that actually knows what they're looking at can tell me if this BQM looks any better than previously? The red bit is from while the technician was here.

Thanks 

[DJDamien]

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/fa43b6e40ffa15664dce1bca053965baf323c2a0-20-08-2021"><img alt="My Broadband Ping - Connection WC 26/07" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/fa43b6e40ffa15664dce1bca053965baf323c2a0-20-08-2021.png" /></a>