on 26-10-2021 22:13
https://www.speedtest.net/result/12241630137
PO2 0AW - Portsmouth
Wired Connection
This makes online gaming impossible. I will check this in the morning when I suspect it will be fine (20mpbs)
I shouldn't have to hotspot from my phone when I am paying for broadband
on 27-10-2021 10:23
Usual request. Please post the Network Log, Downstream and Upstream logs and Pre and PostRS errors for comment. Do not use screenshots, just copy and paste the text.
Also setup a BQM to monitor your circuit. www.thinkbroadband.com/ping
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27-10-2021 17:26 - edited 27-10-2021 17:28
I am sorry, you will need to point me towards a link on how to provide the details you have kindly requested.
In addition, as suspected, I test again this morning, straight to 20Mbps.
Also last night, circa 10:30 pm, It went from 0.2 to 20... like someone had flicked a switch.
Currently at 0.6 ish
https://www.speedtest.net/result/12245536263
https://www.speedtest.net/result/12245559361
If you can let me know how to find the data, I will of course supply it - at a time when I am experiencing the slow-down. Thanks 🙂
on 01-11-2021 15:22
Hi wrolfe,
So we can get a better idea of what is happening please set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7/365 and it keeps a visual record of any/all your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and in discussions with us. Make sure you uncheck the “ignore ping from WAN side” box in the settings if you see a wall of "red" - note it will take an hour or two to start seeing a sensible picture. please run this for 72 hours and post the results here so we can have a further look into this for you.
Regards
Paul.
on 21-11-2021 11:43
I will do this, thanks.
I have been living with it, and hot spotting with my phone at the worst times:
<a href="https://www.speedtest.net/result/12360564387"><img src="https://www.speedtest.net/result/12360564387.png"/></a>
today, its pretty band again. I will collect the monitor data, and post some results. From a glance ( I did set up a monitor a few weeks ago) I can see that the 'bad upload speeds' coincide with high packet loss.
on 23-11-2021 11:52
Keep us updated on the monitor data please and attach the results when you get them.
Regards
on 19-12-2021 22:22
on 19-12-2021 22:34
Hopefully, you can see this, notice the areas of high packet loss around 2pm and 9pm lasting several hours. It's intermittent, It's times like this, I need to hotspot from my phone.
on 20-12-2021 11:49
Hi @wrolfe, thanks for your post and really sorry that you seem to be having performance issues.
I've had a check of your account, and I can't identify anything specific that could be causing this at the moment so this may need some further investigation.
I'm going to send you a PM just to go through a few things before we take things further and get this on the way to being sorted!
Cheers
on 21-12-2021 10:04
Hi Tom_W1, I didn't get a PM, thanks.