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jbrennand
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Very Insightful Person
Very Insightful Person
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Message 11 of 15
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Re: Upload Modulation gone to pot

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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jka94036
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Message 12 of 15
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Re: Upload Modulation gone to pot

That was my first port of call…… no issues in the area.

So still none the wiser….,I can only assume it’s a very local issue indeed….. or not 🤔

 

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jka94036
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Message 13 of 15
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Re: Upload Modulation gone to pot

Still getting consistent packet loss and only one channel at 64qam

https://www.thinkbroadband.com/broadband/monitoring/quality/share/aacc90f1c66eb9d95a1ac9e88b5e41be157fd94a

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
16029990641.5512064 qam1
25369964941512032 qam2
33940043539.3512032 qam4
44620016640.3512032 qam3

 

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Paul_DN
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Forum Team
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Message 14 of 15
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Re: Upload Modulation gone to pot

Hi jka94036,

Thank you for reaching back out to us, sorry to hear you are still facing connection issues, I have had a look at things again our end and can see there this a SNR (Signal to Noise Ratio) fault in the area, You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineer is working to resolve this ASAP.

This was raised on 01/03/22 and the estimated fix Time is 08/03/22 @ 10:25, all fix times are estimated and may change, apologies for any inconvenience caused, you can sign into your Online Account and register for updates.

Regards

Paul.

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jka94036
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Message 15 of 15
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Re: Upload Modulation gone to pot

Hi

Thanks for confirming there is a local issue 

John

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