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Upgrading to either 350 or 500 mbps do I need a new hub? (on super hub 2)

Willowrpe
Joining in

I am on 200 mbps broadband and I am looking to upgrade to 350 (maybe 500) I have a super hub 2 which is a few years old now, I assume I will need to upgrade to a newer model, now If I do the upgrade online as I have the option to upgrade will they send me a new hub out if I need it or will I have to order one separate ?

I don't want to upgrade and then my broadband stops working ?

 

1 ACCEPTED SOLUTION

Accepted Solutions

BenMcr
Very Insightful Person
Very Insightful Person
If you upgrade you'll be sent a new Hub as part of change if you need it.

Your existing broadband Hub and service wouldn't stop working until after you've got the new Hub and it's been enough time for you to set up the new Hub.
**********************************
I work for Virgin Media - but all opinions posted here are my own

See where this Helpful Answer was posted

2 REPLIES 2

BenMcr
Very Insightful Person
Very Insightful Person
If you upgrade you'll be sent a new Hub as part of change if you need it.

Your existing broadband Hub and service wouldn't stop working until after you've got the new Hub and it's been enough time for you to set up the new Hub.
**********************************
I work for Virgin Media - but all opinions posted here are my own

thank you for replying quickly to my post! That's good news to hear as I was concerned. I have had 200 mbps for ages so will be nice to see a speed upgrade