on 19-11-2021 19:24
Evening all,
Upgraded to Ultimate Volt 1GB this week and received the hub 4 today. No issues apart from being stuck on my old broadband speed of 350.
Any way I can 'force' through to get near the advertised speeds?
Any help appreciated.
Darren
on 20-11-2021 00:00
Check the Primary Downstream Service Flow in the Hubs configuration tab and post what is set to here.
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on 20-11-2021 14:44
Hi Adduxi
Many thanks for your reply. Here are the stats as requested.
Darren
on 20-11-2021 14:48
SFID | 55588 |
Max Traffic Rate | 1230000450 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
20-11-2021 15:03 - edited 20-11-2021 15:07
Yes that’s correct for 1GB so the issue lies elsewhere.
Are you testing speed wired directly to the Hub?
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on 20-11-2021 15:12
I am yeah, hard wired straight into the hub. Speed from samknows
on 20-11-2021 16:03
@Darrenb82 wrote:I am yeah, hard wired straight into the hub. Speed from samknows <snip>
Ouch, something is amiss. Post the power levels, Pre and PostRS errors and network log please, just copy and paste.
Also you should setup a BQM to record the performance of your circuit. www.thinkbroadband.com/ping
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on 20-11-2021 16:07
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | 4.000000 | 38.983261 | QAM256 | 25 |
17 | 267000000 | 4.199997 | 38.983261 | QAM256 | 17 |
18 | 275000000 | 3.700001 | 38.983261 | QAM256 | 18 |
19 | 283000000 | 3.900002 | 40.366287 | QAM256 | 19 |
20 | 291000000 | 4.000000 | 38.983261 | QAM256 | 20 |
21 | 299000000 | 3.799999 | 38.983261 | QAM256 | 21 |
22 | 307000000 | 3.700001 | 38.983261 | QAM256 | 22 |
23 | 315000000 | 3.799999 | 38.605377 | QAM256 | 23 |
24 | 323000000 | 3.900002 | 38.983261 | QAM256 | 24 |
26 | 339000000 | 3.500000 | 38.983261 | QAM256 | 26 |
27 | 347000000 | 3.200001 | 38.983261 | QAM256 | 27 |
28 | 355000000 | 2.900002 | 38.605377 | QAM256 | 28 |
29 | 363000000 | 2.299999 | 38.605377 | QAM256 | 29 |
30 | 371000000 | 2.299999 | 38.605377 | QAM256 | 30 |
31 | 379000000 | 2.599998 | 38.983261 | QAM256 | 31 |
32 | 387000000 | 2.599998 | 38.605377 | QAM256 | 32 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 38.983261 | 0 | 0 |
17 | Locked | 38.983261 | 0 | 0 |
18 | Locked | 38.983261 | 0 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 38.983261 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 38.983261 | 0 | 0 |
23 | Locked | 38.605377 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
26 | Locked | 38.983261 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.605377 | 0 | 0 |
29 | Locked | 38.605377 | 0 | 0 |
30 | Locked | 38.605377 | 0 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
32 | Locked | 38.605377 | 0 | 0 |
33 | 96 | 4K | 1880 | QAM4096 | 424 |
33 | Locked | 40 | 2.7 | 88202727 | 13 |
Thu Jan 1 00:01:21 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Aug 5 09:09:36 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Aug 5 09:09:41 2021 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Aug 5 09:10:02 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Aug 5 09:10:31 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Jan 1 00:01:36 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Nov 19 13:21:58 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Nov 19 13:53:08 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Jan 1 00:01:23 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Nov 19 15:01:10 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Jan 1 00:01:21 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Nov 20 07:39:49 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 22-11-2021 18:12
Hi Darrenb82,
Thank you for reaching back out to us, sorry to see you aren't seeing your upgrade, I was able to locate your account with the details we have for you and it looks like the change hasn't quite completed our side which looks like a portioning issue, I have sent some signals, please reboot the Router your end, unplug from the wall leave 2 Minutes then plug back in?
Regards
Paul.