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Upgraded to Gig1 and slow speeds.

Anthrax2471
Tuning in

on ‎09-09-2021 18:02

Hey,

I renewed my contract a few weeks ago, engineer came out, everything was great apart from not receiving the correct speeds, I'm lucky to see 400Mbps. I have tried Samknows that's showing I don't receive 1GB to my home (included a screenshot). I have 3 Wireless devices and a wired Pc using a CAT8 Ethernet cable.

 

Any help would be greatly appreciated.

Adam.

virgin.png

9 REPLIES 9

lotharmat
Community elder

on ‎09-09-2021 20:50

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. The forum software will remove the MAC addresses for you (you will likely need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

Anthrax2471
Tuning in
In response to lotharmat

on ‎10-09-2021 03:24

PasswordShow
 


 
Router status
Refresh data
Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
24
4
DOCSIS 3.1 channels
0
0
PasswordShow
 


 
Router status
Refresh data
3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
293950000003.09999838.605377QAM25629
253630000003.09999838.605377QAM25625
263710000003.29999938.605377QAM25626
273790000003.00000038.605377QAM25627
283870000002.90000238.983261QAM25628
304030000003.29999938.605377QAM25630
71870000004.59999838.605377QAM2567
81950000004.30000338.605377QAM2568
92030000004.00000038.605377QAM2569
102110000004.09999838.983261QAM25610
112190000003.90000238.983261QAM25611
122270000004.00000038.983261QAM25612
132350000004.19999738.605377QAM25613
142430000004.30000338.605377QAM25614
152510000004.19999738.605377QAM25615
162590000004.30000338.983261QAM25616
172670000004.00000038.983261QAM25617
182750000004.30000338.983261QAM25618
192830000004.80000338.605377QAM25619
202910000005.00000038.605377QAM25620
212990000004.59999838.605377QAM25621
223070000004.00000038.605377QAM25622
233150000003.59999838.605377QAM25623
243230000003.29999938.983261QAM25624


3.0 Downstream channelsChannel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
29Locked38.60537700
25Locked38.60537700
26Locked38.60537700
27Locked38.60537700
28Locked38.98326100
30Locked38.60537700
7Locked38.60537700
8Locked38.60537700
9Locked38.60537700
10Locked38.98326100
11Locked38.98326100
12Locked38.98326100
13Locked38.60537700
14Locked38.60537700
15Locked38.60537700
16Locked38.98326100
17Locked38.98326100
18Locked38.98326100
19Locked38.60537700
20Locked38.60537700
21Locked38.60537700
22Locked38.60537700
23Locked38.60537700
24Locked38.98326100


 
0 Kudos

Anthrax2471
Tuning in
In response to lotharmat

on ‎10-09-2021 03:24

PasswordShow
 


 
Router status
Refresh data
3.0 Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940000044.5205995120 KSym/sec64QAM12
24620000045.0205995120 KSym/sec64QAM11
35370000045.5205995120 KSym/sec64QAM10
46030000046.0205995120 KSym/sec64QAM9


3.0 Upstream channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

PasswordShow
 


 
Router status
Refresh data
General Configuration
Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
wrkldJKDHSUBsgvca69834ncx


Primary Downstream Service Flow
SFID
24395
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0


Primary Upstream Service Flow
SFID
24388
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
16320
Scheduling Type
bestEffort
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Anthrax2471
Tuning in
In response to Anthrax2471

on ‎10-09-2021 03:25

PasswordShow
 


 
Router status
Refresh data
Network LogTime Priority Description
Thu Jan 1 00:01:46 19703No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 11:55:35 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 11:55:35 20213Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 11:55:35 20214T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 11:55:35 20213REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 11:56:04 20214Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 11:56:25 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 11:57:43 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 11:57:43 20213Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 11:57:43 20214T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 11:57:43 20213REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 11:58:14 20214Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 11:58:34 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 11:59:25 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 11:59:25 20213Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 11:59:25 20214T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 11:59:25 20213REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 11:59:54 20214Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:00:13 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:01:26 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:01:26 20213Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:01:26 20214T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:01:26 20213REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:01:56 20214Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:02:15 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:03:32 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:03:32 20213Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:03:32 20214T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:03:32 20213REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:04:02 20214Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:04:21 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:04:48 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:04:59 20216SW Download INIT - Via Config file k;fg87dsfd;kfoA,.iyewrkld
Fri Sep 3 12:07:36 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:07:36 20214Disruption during SW download - Power Failure
Fri Sep 3 12:07:48 20216SW Download INIT - Via Config file a69834ncxv9873254k;fg87ds
Fri Sep 3 12:09:00 20216SW download Successful - Via Config file
Fri Sep 3 12:11:32 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:23:46 20215DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:33:20 20214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:33:21 20216DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:38:03 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 3 12:50:20 20215DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat Sep 4 15:11:49 20216CM-STATUS message sent. Event Type Code: 5; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Sep 7 00:35:35 20214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Sep 7 00:35:36 20216DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Sep 7 18:09:32 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Sep 7 18:21:46 20215DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
0 Kudos

Anthrax2471
Tuning in
In response to Anthrax2471

on ‎10-09-2021 03:26

Hi and thank you for your response, I have created an account on Thinkbroadband, do I just keep the site running in the background with google open? also I had to create multiple posts with what you requested has it wouldn't let me post it because of a 20,000 character limit.

 

Thanks

Adam

0 Kudos

lotharmat
Community elder
In response to Anthrax2471

on ‎10-09-2021 07:27

The BQM just runs all the time in the background - just go to the think broadband site to periodically check all is OK (occasionally your IP address changes so you'd need to edit the BQM - a simple task)

Nothing is standing out from your Upstream stats - can you post up the downstream ones too?



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

0 Kudos

Anthrax2471
Tuning in
In response to lotharmat

on ‎10-09-2021 09:07

 

PasswordShow
 


 
Router status
Refresh data
3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
293950000003.20000138.605377QAM25629
253630000003.09999838.983261QAM25625
263710000003.40000238.605377QAM25626
273790000003.09999838.605377QAM25627
283870000003.00000038.983261QAM25628
304030000003.29999938.983261QAM25630
71870000004.59999838.605377QAM2567
81950000004.30000338.983261QAM2568
92030000004.00000038.605377QAM2569
102110000004.09999838.605377QAM25610
112190000003.90000238.605377QAM25611
122270000004.09999838.983261QAM25612
132350000004.30000338.605377QAM25613
142430000004.30000338.983261QAM25614
152510000004.09999838.983261QAM25615
162590000004.30000338.605377QAM25616
172670000004.09999838.605377QAM25617
182750000004.30000338.605377QAM25618
192830000004.80000338.605377QAM25619
202910000005.09999838.983261QAM25620
212990000004.59999838.983261QAM25621
223070000004.09999838.983261QAM25622
233150000003.70000138.983261QAM25623
243230000003.29999938.605377QAM25624


3.0 Downstream channelsChannel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
29Locked38.60537700
25Locked38.98326100
26Locked38.60537700
27Locked38.60537700
28Locked38.98326100
30Locked38.98326100
7Locked38.60537700
8Locked38.98326100
9Locked38.60537700
10Locked38.60537700
11Locked38.60537700
12Locked38.98326100
13Locked38.60537700
14Locked38.98326100
15Locked38.98326100
16Locked38.60537700
17Locked38.60537700
18Locked38.60537700
19Locked38.60537700
20Locked38.98326100
21Locked38.98326100
22Locked38.98326100
23Locked38.98326100
24Locked38.60537700


0 Kudos

Anthrax2471
Tuning in
In response to Anthrax2471

on ‎10-09-2021 18:33 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0b64ed33851dd4bf097a6e556241ae323f141da9-10-09-2021
0 Kudos

Gareth_L
Forum Team
Forum Team
In response to Anthrax2471

on ‎13-09-2021 10:55

Hello Anthrax2471

Thankyou for your post 

Sorry to hear the speeds are low 

Can you please try another speed test now and let us know the results 

Gareth_L

 

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