on 09-09-2021 18:02
Hey,
I renewed my contract a few weeks ago, engineer came out, everything was great apart from not receiving the correct speeds, I'm lucky to see 400Mbps. I have tried Samknows that's showing I don't receive 1GB to my home (included a screenshot). I have 3 Wireless devices and a wired Pc using a CAT8 Ethernet cable.
Any help would be greatly appreciated.
Adam.
on 09-09-2021 20:50
on 10-09-2021 03:24
Password | Show |
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 24 | 4 |
DOCSIS 3.1 channels | 0 | 0 |
Password | Show |
29 | 395000000 | 3.099998 | 38.605377 | QAM256 | 29 |
25 | 363000000 | 3.099998 | 38.605377 | QAM256 | 25 |
26 | 371000000 | 3.299999 | 38.605377 | QAM256 | 26 |
27 | 379000000 | 3.000000 | 38.605377 | QAM256 | 27 |
28 | 387000000 | 2.900002 | 38.983261 | QAM256 | 28 |
30 | 403000000 | 3.299999 | 38.605377 | QAM256 | 30 |
7 | 187000000 | 4.599998 | 38.605377 | QAM256 | 7 |
8 | 195000000 | 4.300003 | 38.605377 | QAM256 | 8 |
9 | 203000000 | 4.000000 | 38.605377 | QAM256 | 9 |
10 | 211000000 | 4.099998 | 38.983261 | QAM256 | 10 |
11 | 219000000 | 3.900002 | 38.983261 | QAM256 | 11 |
12 | 227000000 | 4.000000 | 38.983261 | QAM256 | 12 |
13 | 235000000 | 4.199997 | 38.605377 | QAM256 | 13 |
14 | 243000000 | 4.300003 | 38.605377 | QAM256 | 14 |
15 | 251000000 | 4.199997 | 38.605377 | QAM256 | 15 |
16 | 259000000 | 4.300003 | 38.983261 | QAM256 | 16 |
17 | 267000000 | 4.000000 | 38.983261 | QAM256 | 17 |
18 | 275000000 | 4.300003 | 38.983261 | QAM256 | 18 |
19 | 283000000 | 4.800003 | 38.605377 | QAM256 | 19 |
20 | 291000000 | 5.000000 | 38.605377 | QAM256 | 20 |
21 | 299000000 | 4.599998 | 38.605377 | QAM256 | 21 |
22 | 307000000 | 4.000000 | 38.605377 | QAM256 | 22 |
23 | 315000000 | 3.599998 | 38.605377 | QAM256 | 23 |
24 | 323000000 | 3.299999 | 38.983261 | QAM256 | 24 |
29 | Locked | 38.605377 | 0 | 0 |
25 | Locked | 38.605377 | 0 | 0 |
26 | Locked | 38.605377 | 0 | 0 |
27 | Locked | 38.605377 | 0 | 0 |
28 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.605377 | 0 | 0 |
7 | Locked | 38.605377 | 0 | 0 |
8 | Locked | 38.605377 | 0 | 0 |
9 | Locked | 38.605377 | 0 | 0 |
10 | Locked | 38.983261 | 0 | 0 |
11 | Locked | 38.983261 | 0 | 0 |
12 | Locked | 38.983261 | 0 | 0 |
13 | Locked | 38.605377 | 0 | 0 |
14 | Locked | 38.605377 | 0 | 0 |
15 | Locked | 38.605377 | 0 | 0 |
16 | Locked | 38.983261 | 0 | 0 |
17 | Locked | 38.983261 | 0 | 0 |
18 | Locked | 38.983261 | 0 | 0 |
19 | Locked | 38.605377 | 0 | 0 |
20 | Locked | 38.605377 | 0 | 0 |
21 | Locked | 38.605377 | 0 | 0 |
22 | Locked | 38.605377 | 0 | 0 |
23 | Locked | 38.605377 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
on 10-09-2021 03:24
Password | Show |
1 | 39400000 | 44.520599 | 5120 KSym/sec | 64QAM | 12 |
2 | 46200000 | 45.020599 | 5120 KSym/sec | 64QAM | 11 |
3 | 53700000 | 45.520599 | 5120 KSym/sec | 64QAM | 10 |
4 | 60300000 | 46.020599 | 5120 KSym/sec | 64QAM | 9 |
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
Password | Show |
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.1 |
Config file | wrkldJKDHSUBsgvca69834ncx |
SFID | 24395 |
Max Traffic Rate | 1200000450 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 24388 |
Max Traffic Rate | 55000270 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | bestEffort |
on 10-09-2021 03:25
Password | Show |
Thu Jan 1 00:01:46 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 11:55:35 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 11:55:35 2021 | 3 | Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 11:55:35 2021 | 4 | T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 11:55:35 2021 | 3 | REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 11:56:04 2021 | 4 | Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 11:56:25 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 11:57:43 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 11:57:43 2021 | 3 | Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 11:57:43 2021 | 4 | T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 11:57:43 2021 | 3 | REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 11:58:14 2021 | 4 | Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 11:58:34 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 11:59:25 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 11:59:25 2021 | 3 | Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 11:59:25 2021 | 4 | T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 11:59:25 2021 | 3 | REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 11:59:54 2021 | 4 | Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:00:13 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:01:26 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:01:26 2021 | 3 | Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:01:26 2021 | 4 | T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:01:26 2021 | 3 | REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:01:56 2021 | 4 | Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:02:15 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:03:32 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:03:32 2021 | 3 | Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:03:32 2021 | 4 | T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:03:32 2021 | 3 | REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:04:02 2021 | 4 | Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:04:21 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:04:48 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:04:59 2021 | 6 | SW Download INIT - Via Config file k;fg87dsfd;kfoA,.iyewrkld |
Fri Sep 3 12:07:36 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:07:36 2021 | 4 | Disruption during SW download - Power Failure |
Fri Sep 3 12:07:48 2021 | 6 | SW Download INIT - Via Config file a69834ncxv9873254k;fg87ds |
Fri Sep 3 12:09:00 2021 | 6 | SW download Successful - Via Config file |
Fri Sep 3 12:11:32 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:23:46 2021 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:33:20 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:33:21 2021 | 6 | DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:38:03 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 3 12:50:20 2021 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Sep 4 15:11:49 2021 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Sep 7 00:35:35 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Sep 7 00:35:36 2021 | 6 | DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Sep 7 18:09:32 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Sep 7 18:21:46 2021 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 10-09-2021 03:26
Hi and thank you for your response, I have created an account on Thinkbroadband, do I just keep the site running in the background with google open? also I had to create multiple posts with what you requested has it wouldn't let me post it because of a 20,000 character limit.
Thanks
Adam
on 10-09-2021 07:27
on 10-09-2021 09:07
Password | Show |
29 | 395000000 | 3.200001 | 38.605377 | QAM256 | 29 |
25 | 363000000 | 3.099998 | 38.983261 | QAM256 | 25 |
26 | 371000000 | 3.400002 | 38.605377 | QAM256 | 26 |
27 | 379000000 | 3.099998 | 38.605377 | QAM256 | 27 |
28 | 387000000 | 3.000000 | 38.983261 | QAM256 | 28 |
30 | 403000000 | 3.299999 | 38.983261 | QAM256 | 30 |
7 | 187000000 | 4.599998 | 38.605377 | QAM256 | 7 |
8 | 195000000 | 4.300003 | 38.983261 | QAM256 | 8 |
9 | 203000000 | 4.000000 | 38.605377 | QAM256 | 9 |
10 | 211000000 | 4.099998 | 38.605377 | QAM256 | 10 |
11 | 219000000 | 3.900002 | 38.605377 | QAM256 | 11 |
12 | 227000000 | 4.099998 | 38.983261 | QAM256 | 12 |
13 | 235000000 | 4.300003 | 38.605377 | QAM256 | 13 |
14 | 243000000 | 4.300003 | 38.983261 | QAM256 | 14 |
15 | 251000000 | 4.099998 | 38.983261 | QAM256 | 15 |
16 | 259000000 | 4.300003 | 38.605377 | QAM256 | 16 |
17 | 267000000 | 4.099998 | 38.605377 | QAM256 | 17 |
18 | 275000000 | 4.300003 | 38.605377 | QAM256 | 18 |
19 | 283000000 | 4.800003 | 38.605377 | QAM256 | 19 |
20 | 291000000 | 5.099998 | 38.983261 | QAM256 | 20 |
21 | 299000000 | 4.599998 | 38.983261 | QAM256 | 21 |
22 | 307000000 | 4.099998 | 38.983261 | QAM256 | 22 |
23 | 315000000 | 3.700001 | 38.983261 | QAM256 | 23 |
24 | 323000000 | 3.299999 | 38.605377 | QAM256 | 24 |
29 | Locked | 38.605377 | 0 | 0 |
25 | Locked | 38.983261 | 0 | 0 |
26 | Locked | 38.605377 | 0 | 0 |
27 | Locked | 38.605377 | 0 | 0 |
28 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.983261 | 0 | 0 |
7 | Locked | 38.605377 | 0 | 0 |
8 | Locked | 38.983261 | 0 | 0 |
9 | Locked | 38.605377 | 0 | 0 |
10 | Locked | 38.605377 | 0 | 0 |
11 | Locked | 38.605377 | 0 | 0 |
12 | Locked | 38.983261 | 0 | 0 |
13 | Locked | 38.605377 | 0 | 0 |
14 | Locked | 38.983261 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 38.605377 | 0 | 0 |
17 | Locked | 38.605377 | 0 | 0 |
18 | Locked | 38.605377 | 0 | 0 |
19 | Locked | 38.605377 | 0 | 0 |
20 | Locked | 38.983261 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 38.983261 | 0 | 0 |
23 | Locked | 38.983261 | 0 | 0 |
24 | Locked | 38.605377 | 0 | 0 |
on 10-09-2021 18:33
https://www.thinkbroadband.com/broadband/monitoring/quality/share/0b64ed33851dd4bf097a6e556241ae323f141da9-10-09-2021
on 13-09-2021 10:55
Hello Anthrax2471
Thankyou for your post
Sorry to hear the speeds are low
Can you please try another speed test now and let us know the results
Gareth_L