I upgraded to 350mb earlier this week but my download speed doesn't seem to have increased at all. I was previously on 200mb package and was getting just over 200mb when testing on speedtest.net. My upload speed has doubled from 10mb to 20mb.
I've ran loads of tests, tried various cat6 and cat7 cables, even bought a new USB3 ethernet gigabit adaptor in case the issue was with my network card. Tried disabling my anti virus software but nothing had made any difference. I'm using an ethernet cable from my pc to the hub 3.
I've contacted Virgin who have told me to try in safe mode which I have done but still get around 180mb - 200mb.
Re: Upgraded to 350mb but only getting around 200mb
You could check that they've actually enabled your higher download speed on your hub. Go into the router status pages, look at the configuration tab, and you should see Max Traffic Rate of 402500000. If it is showing 230000000 or similar then they've not correctly enabled your new speed. Doesn't happen very often, but we have seen this a few times in the forum.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.