on 15-09-2021 19:15
I upgraded from m350 to the 1gb broadband on Monday but cannot get any speeds over 557mbps 😞 I’ve rebooted the hub 4 & even reset the hub to factory settings but it doesn’t make any difference
on 15-09-2021 19:18
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | 11.099998 | 38.605377 | QAM256 | 25 |
1 | 139000000 | 13.099998 | 38.983261 | QAM256 | 1 |
2 | 147000000 | 12.800003 | 38.983261 | QAM256 | 2 |
3 | 155000000 | 12.699997 | 38.605377 | QAM256 | 3 |
4 | 163000000 | 12.199997 | 38.605377 | QAM256 | 4 |
5 | 171000000 | 11.800003 | 38.605377 | QAM256 | 5 |
6 | 179000000 | 11.500000 | 38.983261 | QAM256 | 6 |
7 | 187000000 | 11.500000 | 38.983261 | QAM256 | 7 |
8 | 195000000 | 11.199997 | 38.605377 | QAM256 | 8 |
9 | 203000000 | 11.000000 | 38.983261 | QAM256 | 9 |
10 | 211000000 | 10.800003 | 38.605377 | QAM256 | 10 |
11 | 219000000 | 11.000000 | 38.605377 | QAM256 | 11 |
12 | 227000000 | 11.000000 | 38.605377 | QAM256 | 12 |
13 | 235000000 | 11.000000 | 38.605377 | QAM256 | 13 |
14 | 243000000 | 10.800003 | 38.605377 | QAM256 | 14 |
15 | 251000000 | 10.199997 | 37.636276 | QAM256 | 15 |
16 | 259000000 | 9.699997 | 37.355988 | QAM256 | 16 |
17 | 267000000 | 10.000000 | 37.636276 | QAM256 | 17 |
18 | 275000000 | 10.800003 | 37.636276 | QAM256 | 18 |
19 | 283000000 | 10.900002 | 37.636276 | QAM256 | 19 |
20 | 291000000 | 11.000000 | 38.605377 | QAM256 | 20 |
21 | 299000000 | 11.000000 | 38.605377 | QAM256 | 21 |
22 | 307000000 | 11.400002 | 38.983261 | QAM256 | 22 |
23 | 315000000 | 11.599998 | 38.605377 | QAM256 | 23 |
24 | 323000000 | 11.500000 | 38.605377 | QAM256 | 24 |
26 | 339000000 | 11.099998 | 38.605377 | QAM256 | 26 |
27 | 347000000 | 11.199997 | 38.605377 | QAM256 | 27 |
28 | 355000000 | 11.099998 | 37.355988 | QAM256 | 28 |
29 | 363000000 | 10.900002 | 37.355988 | QAM256 | 29 |
30 | 371000000 | 11.000000 | 37.355988 | QAM256 | 30 |
31 | 379000000 | 11.199997 | 37.355988 | QAM256 | 31 |
on 15-09-2021 19:21
3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 38.605377 | 0 | 0 |
1 | Locked | 38.983261 | 0 | 0 |
2 | Locked | 38.983261 | 0 | 0 |
3 | Locked | 38.605377 | 0 | 0 |
4 | Locked | 38.605377 | 0 | 0 |
5 | Locked | 38.605377 | 0 | 0 |
6 | Locked | 38.983261 | 0 | 0 |
7 | Locked | 38.983261 | 0 | 0 |
8 | Locked | 38.605377 | 0 | 0 |
9 | Locked | 38.983261 | 0 | 0 |
10 | Locked | 38.605377 | 0 | 0 |
11 | Locked | 38.605377 | 0 | 0 |
12 | Locked | 38.605377 | 0 | 0 |
13 | Locked | 38.605377 | 0 | 0 |
14 | Locked | 38.605377 | 0 | 0 |
15 | Locked | 37.636276 | 0 | 0 |
16 | Locked | 37.355988 | 0 | 0 |
17 | Locked | 37.636276 | 0 | 0 |
18 | Locked | 37.636276 | 0 | 0 |
19 | Locked | 37.636276 | 0 | 0 |
20 | Locked | 38.605377 | 0 | 0 |
21 | Locked | 38.605377 | 0 | 0 |
22 | Locked | 38.983261 | 0 | 0 |
23 | Locked | 38.605377 | 0 | 0 |
24 | Locked | 38.605377 | 0 | 0 |
26 | Locked | 38.605377 | 0 | 0 |
27 | Locked | 38.605377 | 0 | 0 |
28 | Locked | 37.355988 | 0 | 0 |
29 | Locked | 37.355988 | 0 | 0 |
30 | Locked | 37.355988 | 0 | 0 |
31 | Locked | 37.355988 | 0 | 0 |
on 15-09-2021 19:21
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 | 96 | 4K | 1880 | QAM4096 | 759 |
3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159 | Locked | 39 | 6.5 | 55503413 | 0 |
on 15-09-2021 19:22
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 25800000 | 40.270599 | 5120 KSym/sec | 64QAM | 6 |
2 | 32600000 | 40.770599 | 5120 KSym/sec | 64QAM | 5 |
3 | 39400000 | 41.270599 | 5120 KSym/sec | 64QAM | 4 |
4 | 46200000 | 41.270599 | 5120 KSym/sec | 64QAM | 3 |
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 15-09-2021 19:25
General Configuration
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.1 |
Config file | ;kfoA,.iyewrkldJKDHSUBsgv |
Primary Downstream Service Flow
SFID | 10706 |
Max Traffic Rate | 1200000450 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 10705 |
Max Traffic Rate | 55000270 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | bestEffort |
on 15-09-2021 19:25
Network Log
Time Priority Description
Thu Jan 1 00:01:27 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Sep 14 16:10:48 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 15-09-2021 22:27
on 16-09-2021 18:44
I don’t have a device that uses Ethernet only wifi so can’t check ,
on 16-09-2021 18:52
you are best to try a wired connection but am surprised legacy did not spot the obvious - your downstream levels are too high - +10 is max and you are outside those - if you did a hub change was there an attenuator on the old hub - a small barrel shaped device that would have been between the incoming coax and the old hub
if you have that fit it it will lower the downstream levels - if not wait for VM to get to the thread they will book a tech