Upgraded to 1gb but still only getting 200mb

[Tuxs75]

I upgraded my broadband to 1gb on Tuesday. I received a brand new Hub 4 on Friday which I installed immediately. It’s now late on Saturday but I am still only receiving a maximum of 200mb speed. I have called Virgin CS on 3 separate occasions over the past 24hrs and was told the same each time!

“We have just sent a hit to your router which will now increase the speed. Please restart router and the increased speed will show” 

I have followed there instructions each time however the speed is always remaining at 200mb rather than the upgraded 1gb.

Does anyone know what I should do or do Virgin take several days to increase the speed to my router?

thanks

[Tuxs75]

Ok so after checking through these forums I see lots of people have exactly the same problem as me!!

How do I book an engineer visit so he can check the Hub 4 router, check the connection into house as well as making sure the 1gb line is going into our house.

Thanks

[Tenebreaux]

What speed are you getting to the hub?

Try here:

https://samknows.com/realspeed/

It took mine about ten days before they changed the config file to 1gig.

[Tuxs75]

Thanks but Hub 4 is on Modem mode as I have a Deco home network running around house meaning the link you sent does not pick up Hub 4 in Modem mode.

[legacy1]

Test speed by wire.

[Tuxs75]

Already done that and the speed is showing very similar so no difference!

[Adduxi]

Check the conf settings on the Hub. It will show what speed has been provisioned.
It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.

For 1GB is should be something like 12700000 

[Tuxs75]

Thanks, however how do I view the config settings? 

[Tuxs75]

Primary Downstream Service Max Traffic is currently showing as 1200000450

Not sure what this means?

[Zak_M]

Good afternoon @Tuxs75. 

Really sorry to hear that you have had some issues with your speeds. 

Are you able to let me know how things are looking? 

Kind regards,

Zak_M