Upgraded speed not showing

[Jayscott04]

Hi guys

So I upgraded my broadband speed just over a week ago, from 100Mbps, to 500Mbps.

However, everytime I do a speed check, the best I get is between 150Mbps and 250Mbps. I know the upgrade has taken affect as my upload speed is much better than before and it shows on my account.lol

I've tried reseting the Hub 3 and also turning it off completely for a length of time but neither has worked. I've even used the Virgin media connect app to run some tests but it always comes back OK. 

I know it stated "speeds upto 500Mbps" but I'm not even getting half that!

Does it normally take a few weeks to get up to the speed I'm paying for? 

TIA

Regards

Jay

[Akua_A]

Hi @Jayscott04,

Welcome to our community forums and thank you for your first posts. 

Sorry to hear you have been having issues with your package speeds. We can understand this is not ideal and we want to best help.

I have been able to access your account and I can see you recently contacted our team regarding this. Do you need any further help regarding this? Is the issue fully resolved?

Thanks,