Upgraded from M100 to M200 bust still same speed?

[YogiBear57]

Upgraded my M100 Broadband 10 months ago to M200.

Was getting between 54Mbps and 82Mbps on the M100 package (on ethernet connected desktop)

So M200 should be faster right?  Unfortunately not - only around 50-60 Mbps at best using same ethernet connected desktop...how can this be ?

An Virgin engineer called to repair a phone fault...so sounded him out about the Broadband speed and he was fairly sure that the speed had not been increased by sending info to router when upgraded.  So called VM to get it checked and upgraded...a simple task I thought. Managed to get through to UK call centre (all good so far) 40 minutes later having explained that the VM hub was connected to PC via ethernet cable and I was still being told that it was a wi-fi issue with bad signal from hub to PC!!!!!  Eventually I was left on hold for extended periods whilst he was checking the possible answers to my problems from a crib sheet. His final answer after best part of an hour was to 'leave it for 24 hours and see if it gets any faster'......unbelievable!

And no it didn't get any faster as I suspected....my M200 hard wired connection is still at around 52Mbps

[Adduxi]

Go to the Hubs admin page 192.168.0.1 and check the Config tab. The Primary Downstream Flow will show the speed of your Hub.  

[conman33158]

.......also check if you Ethernet card on the PC/Laptop is NOT 10/100 and that you are using a Cat5e or better Ethernet cable.

[YogiBear57]

The Primary Downstream Flow is as follows

SFID	814
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream

SFID	813
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Could you tell me what that means please?               

[Adduxi]

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@YogiBear57 wrote:

<snip>    Could you tell me what that means please?               

---

This ;

Max Traffic Rate

22000061

That's the config for 200MB, so your configuration is okay.

So, as advised by @conman33158  above, have you checked the cable you are using?  Should be Cat 6a and the NIC is capable for 1GB speeds?  What device are you using btw?

[newapollo]

Hi @YogiBear57 

Your primary downstream confirms you are on M200.

As @conman33158 suggested  check if the Ethernet card on your PC/Laptop is NOT 10/100. 

It needs to be 10/100/1000 to get speeds over 100.

If you have Windows 10 or 11 you can open powershell and type in get-netadapter | select name, linkspeed (screenshot at the bottom to show I have a 1G network card)

Other ways to check the card and change settings

 https://www.shareus.com/windows/how-to-check-nic-ethernet-wifi-speed-in-windows-10.html 

powershellnetwork speed

[Kath_F]

Hi YogiBear57, 

Thanks for your post and welcome to the Forums. It's great having you on board with us in the Community. 

I'm really sorry to hear that you are having an issue with your speed through a wired connection. 

I can see there are some great suggestions already given by our Community VIP's but we are happy to take a further look at things if you are still having some issues. I've not been able to locate your account using your forum credentials so if you do need us to look further into this then just reply to the private message I have sent you. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

[Kath_F]

Hi YogiBear57, 

Thanks for coming back to me on this via private message. 

It looks as though you've only given the answer to one of the questions. I will need you to reply with all the information I asked for so I can help further. 

Many thanks,