Upgraded from 350 to 1GB Speed, but slower than old speed.

[farske]

Hiya

I updated 2 months ago to the superfast 1GB speed, and got the upgraded hub 4.

I use Router Modem Mode to -> Archer C7 -> Wired to PC.

I have a few connected devices and WAPs but my testing and troubleshooting is done from my main PC.

I have a mixture of Cat 5e and Cat 6 cables so they shouldn't influence any speed issues.

I upgrade to 1Gig so I'm wondering why I pay more for less performance.

My speed tests before were often nearer the top range of my last package, but now it fluctuates and seems to be even slower at times and I'm wondering if it has some other setting issue.

It seems on average to be the old sped, or slower.

I've seen some success, but the posts result in PMs and solutions, so I'm holding out hope!

Thanks!

All info requested from the main community page below:

Info from Hub 4 Status.

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	4
DOCSIS 3.1 channels	1	0

Primary Downstream Service Flow

SFID	89692
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	89691
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

See next post reply.

[muffintastic]

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@farske wrote:
Haha, oh my.

Ok,maybe I'll get lucky 😄

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I wish someone would answer my recent postings. If you're too technical with them they clearly ignore your issue because they don't have the knowledge yet they're advising us the best course of action to resolve our problems. Like asking a vet to perform brain surgery on a human, not got a clue. Clearly shouldn't be in the IT sector. 🤣

[farske]

I will just keep checking daily.
Eventually they'll respond 🙂

I used to work in customer service on a forum.
They have to probably follow procedures and checklists for responses and checks, and may even have some suggestions or ideas but are barred from sharing those or expanding for risk of getting in trouble.

[farske]

Just a note.

This isn't resolved, even though the thread says resolved.

[ST4]

Hi

I am in a similar position, I would advise you to contact customer services and ask them to extend your cooling off period by a further 14 days to enable your fault to be fixed, that way if they don't sort it at least you can leave.. 

[Nathan_B]

Hi there farske, 

thanks for your post.

Sorry to see you have been having speed issues recently. I will need to go through some more checks with you so I will send you a PM.

Regards

Nathan

[farske]

Details sent today. 🙂

[farske]

Also here is the BQM I setup last week:

[farske]

Today has been awful.

Not only low speed but constant disconnects and intermittent access which is something new!

[farske]

Today has been on and off, extra slow and apparently it was looked into.

Still an issue, still on going.

[farske]