Upgraded but no change in speed

[mr_chad]

I upgraded to the M500 package last week and since then I've been getting speeds around 250 max which is what I was getting before the upgrade.

I've tried ethernet and wifi, with me getting even lower speeds when hardwired.

I'm using the superhub 3 which has been hard reset and still no improvement.

[mr_chad]

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	195000000	Locked
Ranged Upstream Channel (Hz)	53700009	Locked
Provisioning State	Online

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	195000000	6.1	38	256 qam	8
2	139000000	5.9	40	256 qam	1
3	147000000	5.9	40	256 qam	2
4	155000000	6	40	256 qam	3
5	163000000	5.9	40	256 qam	4
6	171000000	6	38	256 qam	5
7	179000000	6	38	256 qam	6
8	187000000	6.3	38	256 qam	7
9	203000000	6	40	256 qam	9
10	211000000	6	39	256 qam	10
11	219000000	6	40	256 qam	11
12	227000000	6	40	256 qam	12
13	235000000	5.8	40	256 qam	13
14	243000000	5.6	40	256 qam	14
15	251000000	5.6	40	256 qam	15
16	259000000	5.3	40	256 qam	16
17	267000000	5.1	40	256 qam	17
18	275000000	5	40	256 qam	18
19	283000000	5	40	256 qam	19
20	291000000	5	40	256 qam	20
21	299000000	5.3	38	256 qam	21
22	307000000	5.5	40	256 qam	22
23	315000000	5.5	40	256 qam	23
24	323000000	5.6	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	9	0
2	Locked	40.3	9	0
3	Locked	40.3	8	0
4	Locked	40.9	5	0
5	Locked	40.3	6	0
6	Locked	38.9	8	0
7	Locked	38.9	9	0
8	Locked	38.6	23	0
9	Locked	40.3	8	0
10	Locked	39.8	8	0
11	Locked	40.3	11	0
12	Locked	40.3	21	0
13	Locked	40.3	19	0
14	Locked	40.3	9	0
15	Locked	40.3	11	0
16	Locked	40.3	11	0
17	Locked	40.3	10	0
18	Locked	40.3	7	0
19	Locked	40.9	10	0
20	Locked	40.3	12	0
21	Locked	38.9	20	0
22	Locked	40.3	11	0
23	Locked	40.9	10	0
24	Locked	40.3	7	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700009	29	5120	64 qam	2
2	39400000	29.3	5120	64 qam	4
3	46199991	29.3	5120	64 qam	3
4	60300039	29.3	5120	64 qam	1

[mr_chad]

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Primary Downstream Service Flow

SFID	9680
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	9677
Max Traffic Rate	38520000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

Time Priority Description

02/10/2021 10:09:7	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2021 10:08:52	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 21:54:15	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 17:00:3	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 16:45:58	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/09/2021 19:18:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2021 23:29:27	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2021 23:29:27	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/09/2021 14:05:1	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/09/2021 22:54:13	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/09/2021 22:54:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 19:54:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2021 10:54:13	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2021 10:54:13	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2021 07:58:33	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2021 23:11:53	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2021 23:11:53	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 13:09:51	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 09:36:43	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 09:36:43	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Adduxi]

You are provisioned for 500 okay. However your Upstream power is too low, should be between 34 to 51. VM will next to fix this.

[Alex_RM]

Hi mr_chad,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you've had some issues with your connection.

I've been able to locate your account using your forum information and can see you've been able to speak to someone regarding this.

If you do still need help with anything please let us know.

Alex_Rm