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mr_chad
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Upgraded but no change in speed

I upgraded to the M500 package last week and since then I've been getting speeds around 250 max which is what I was getting before the upgrade.

I've tried ethernet and wifi, with me getting even lower speeds when hardwired.

I'm using the superhub 3 which has been hard reset and still no improvement.

 

mr_chad_0-1633168315329.png

 

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mr_chad
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Re: Upgraded but no change in speed

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
195000000
Locked
Ranged Upstream Channel (Hz)
53700009
Locked
Provisioning State
Online

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11950000006.138256 qam8
21390000005.940256 qam1
31470000005.940256 qam2
4155000000640256 qam3
51630000005.940256 qam4
6171000000638256 qam5
7179000000638256 qam6
81870000006.338256 qam7
9203000000640256 qam9
10211000000639256 qam10
11219000000640256 qam11
12227000000640256 qam12
132350000005.840256 qam13
142430000005.640256 qam14
152510000005.640256 qam15
162590000005.340256 qam16
172670000005.140256 qam17
18275000000540256 qam18
19283000000540256 qam19
20291000000540256 qam20
212990000005.338256 qam21
223070000005.540256 qam22
233150000005.540256 qam23
243230000005.640256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.990
2Locked40.390
3Locked40.380
4Locked40.950
5Locked40.360
6Locked38.980
7Locked38.990
8Locked38.6230
9Locked40.380
10Locked39.880
11Locked40.3110
12Locked40.3210
13Locked40.3190
14Locked40.390
15Locked40.3110
16Locked40.3110
17Locked40.3100
18Locked40.370
19Locked40.9100
20Locked40.3120
21Locked38.9200
22Locked40.3110
23Locked40.9100
24Locked40.370

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000929512064 qam2
23940000029.3512064 qam4
34619999129.3512064 qam3
46030003929.3512064 qam1

 

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mr_chad
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Re: Upgraded but no change in speed

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 

Primary Downstream Service Flow

SFID9680
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID9677
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort

 

Time Priority Description

02/10/2021 10:09:7noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2021 10:08:52Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 21:54:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 17:00:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 16:45:58Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/09/2021 19:18:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2021 23:29:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2021 23:29:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/09/2021 14:05:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/09/2021 22:54:13noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/09/2021 22:54:12ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 19:54:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2021 10:54:13noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2021 10:54:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2021 07:58:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2021 23:11:53noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2021 23:11:53ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 13:09:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 09:36:43noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 09:36:43ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Adduxi
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Re: Upgraded but no change in speed

You are provisioned for 500 okay. However your Upstream power is too low, should be between 34 to 51. VM will next to fix this.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Alex_RM
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Re: Upgraded but no change in speed

Hi mr_chad,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you've had some issues with your connection.

 

I've been able to locate your account using your forum information and can see you've been able to speak to someone regarding this.

 

If you do still need help with anything please let us know.

 

Alex_Rm

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