24-12-2021 12:54 - edited 24-12-2021 13:04
I just upgraded from 100mb to 350mb (Monday) I've had the email to say the order has been processed and my account now show my BB as 350mb. However, I'm still only getting 110mb down, hard wired and wireless. Read a few posts on this forum so I reset my SH3 (held the button for 30 secs) and it didn't make any difference.
Can anyone advise?
TIA
Answered! Go to Answer
on 24-12-2021 13:35
Needs a activation hit sent to it, call centre should be able to sort for you.
on 24-12-2021 13:35
Needs a activation hit sent to it, call centre should be able to sort for you.
24-12-2021 14:01 - edited 24-12-2021 14:03
Brilliant, many thanks for your reply.
Any idea how I get through to call centre staff? Every time I ring about BB issues they automatically reset my SH3, send me a text and hang up.
Nevermind I got through thanks.
on 24-12-2021 15:02
on 24-12-2021 15:34
so after 40 minutes on the phone they couldn't get the hit to activate, then they put the SH3 back in "router" mode and sent the hit, then I had no internet. Pin hole reset and it worked fine, max speeds on wifi and ethernet. They told me I could put it back in modem mode it it would continue to work. Took 3 pin hole resets just to get it back into modem mode, finally got back to modem mode and my download speeds are once again lower than on 100mb.
Config data shows I'm on 350 mb but none of my hard wired clients can get over 90 mb I'm going to have to phone back another day because in modem mode I only get 150 mb on wireless clients. The "proper router" I'm using is the asus AX86u and there's definitely nothing wrong with that.
thanks for the replies I really appreciate it.
on 24-12-2021 16:20
on 24-12-2021 16:48
Hi again, the cables are cat 5e and I got 390mb down when wired into the superhub before I put it in modem mode. No QoS in place and same results on samknows 94mb. Lan port in 2.5gbps on motherboard. I'm going to connect my main pc direct to the the superhub in modem mode and test it that way but I probably can't do this until after boxing day now. I'll also try removing the asus router from the network and using the SH in router mode, although I need a VPN server and to be able to assign IP addresses. I will report back once I've had chance to test these things.
Many thanks for your support and Merry Christmas.
on 24-12-2021 19:55
When connected direct from PC to SH3 in modem only mode I still only get 95 mb down on samknows. This rules out the asus router as the problem, to summarise I get 390mb down in router mode but only 95mb down in modem mode. Any suggestions?
TIA
on 27-12-2021 13:11
Hi darksidesleep
Thanks for the information in your post
Sorry the speeds are not what they should be after the upgrade
How are things looking today?
Gareth_L