Upgrade

[GoatBoy85]

I have upgraded from M200 to M500. The upgrade is confirmed and my new bill has been confirmed as from today, however, my network speed hasn't changed. I still get the same speeds as M200.

I have reset my hub. Checked the speed on multiple devices (WiFi and wired) and yet have the same result.

Any ideas? 

[-tony-]

which hub do you have - post the config file to see if the upgrade has gone through

its worth a reset of the hub - that may sort it

[GoatBoy85]

Its a Hub3. 

I'd love to post the config file but I'm running a Netgear Nighthawk router and it seems to stop me getting to the Hub3 via my web browser, I've never managed to sort this either...

[indie24]

If your in modem mode on the hub just type in 192.168.100.1 in your browser. It should.give you access to the Virgin hub.

[GoatBoy85]

Amazing. Thank you! It's the first time I've seen the Hub's config page in about three months. 

Here are my logs:

 

 

 

 

[-tony-]

levels are ok - downstream is a bit on the high side but within limis

the config file says you are on 200 - so a reboot - if that does not sort it a reset - a good 30 sec on the button and if that again does not sort it a call to retentions to sort things out

the reset will put the hub back into router mode so you will have to put it back into modem mode

[GoatBoy85]

Thanks i shall give it a go. 

Could you explain what a "bit on the high side" means? I'm just curious about what that means.

[-tony- · Accepted solution]

range for downstream levels are -6 +10 so yours are towards the top end - some say zero is the best but as long as the speed is there then it should not be a worry or concern

[GoatBoy85]

Magic. Thank you. I'll reset my router tomorrow and let you know the results. 

Thanks for your time. Merry Christmas. 

[GoatBoy85]

It worked. Thanks again for your help and advice.