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synapse321
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Upgrade from 50mb to 100mb - slow speeds

Hi

Just upgraded to 100mb from 50mb for free but am now finding

my download speeds are actually slower than before.

How can that be?

Regards

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MrHalfAsleep
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Message 2 of 6
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Re: Upgrade from 50mb to 100mb - slow speeds

This thread may help you: http://community.virginmedia.com/t5/Speed/Free-speed-boost-not-done-yet/m-p/3575917#M178520







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synapse321
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Re: Upgrade from 50mb to 100mb - slow speeds

Hi

Can anyone give instructions to see if my router has the correct config file.

Using 3.0 hub.

Thanks
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Buffer6
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Message 4 of 6
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Re: Upgrade from 50mb to 100mb - slow speeds

You click on the link http://192.168.0.1/ if you're in router mode or http://192.168.100.1/ if you're in modem mode

Don't login, but at the bottom of the page click on 'Check router status'  then open the section 'Configuration' then at the bottom of the page

you'll see 'Primary downstream service flow' and 'Primary upstream service flow' in those sections you'll see

'Maximum Traffic Rate' 

which will show you your speeds configuration. (the speeds you have been given by VM)

 

 

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synapse321
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Message 5 of 6
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Re: Upgrade from 50mb to 100mb - slow speeds

Thanks for your response.

It shows the following:

downstream

Max Traffic Rate 115000000

Upstream

6320000

 

Just hard wired to the router and got 72mb download.

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Forum Team
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Message 6 of 6
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Re: Upgrade from 50mb to 100mb - slow speeds

Hello synapse321,

Thanks for joining us on the Community Forum Smiley Very Happy

Sorry for the slow speeds you're getting at the moment. I've just tested your equipment and your downstream power levels are out of range at the moment. I'll drop you a PM (purple envelope, top right) to arrange for an engineer to visit.

Speak soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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