on 24-05-2022 20:12
Hi,
I upgraded back in february, but only now realising my achieved speed at present is 518mps
Is there something I should be doing with my router settings to be able to achieve these speeds
Used the samknow site as seen suggested on other questions
Any help greatly appreciated
Thank you
24-05-2022 20:24 - edited 24-05-2022 20:27
How is the speed to the PC being measured - over wifi or ethernet cable connections?
On wifi you will never get more than ~600.
on 24-05-2022 20:25
Hi
I use this to check my broadband speed.
https://speed.measurementlab.net/#/
Have you contacted customer services.
on 24-05-2022 20:28
Hi mate
thank you for quick response
measured over wifi
thank you
on 24-05-2022 20:32
Hi,
thank you for reply
no I have not contacted customer services, I don’t like waiting on the phone For hours!
using your speed checker, via phone this time
24-05-2022 20:32 - edited 24-05-2022 20:33
Hub is only wifi5 so the maximum speed it will deliver to one device is <600.
On two devices simultaneously they wiill both get ~500 each (max) or ~330 on 3 devices - etc.
If you want faster wifi - you need to get yourself a Wif6 wireless router
on 24-05-2022 20:35
Hi
that explains it for me then, so no issues. I only use wifi, do virgin have somewhere to purchase the hub6 do you know?
thank you for quick replies
on 24-05-2022 20:48
on 24-05-2022 20:59
Hi John
that’s great thank you very much
more more question if I buy this, do I just plug it into one of the ports on the hub4 ?
24-05-2022 21:05 - edited 24-05-2022 21:07
You follow this sequence for any router you get,,,,,,,
________________________________________
Switch on and connect the router to the Hub and in the new router settings - set it up to have the WAN port set to be in "Automatic IP" i.e. DHCP (& Nat) mode, it may be pre-set that way anyway.
Then, disconnect all cables from your new router (or Mesh first unit) and switch it off and unplug it.
Then, put the VM Hub into modem mode
( https://www.virginmedia.com/help/virgin-media-hub-modem-mode )
... and wait for the base light to turn magenta/purple (on a Hub3 - but not on a Hub4!). Leave 5' or so and when it’s in modem mode, the VM hub “MUST” then be powered off and ethernet disconnected.
Switch your new router on again and make sure it’s fully initialised (leave 5 min) and then put in the ethernet cable (use a good Cat6a one for better shielding fron interference) from its WAN port into the VM hub (any port will work).
NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. You might also set the SSID and key/password on the new router/Mesh to match that on the HUB so when you swap over, all your wireless devices should just connect automatically. Or use the new ones on all devices