on 11-09-2021 17:27
I had an upgrade from M300 (hub3) to M600 (hub4).
Since the upgrade the speed has been very slow.
Called Virgin support several times. Had a technician who swapped the hub.
Still the same issue. Wired speed 179mbs - 280MBS
Wireless - 220mbs - 280mbs
Any help please
on 12-11-2021 07:56
This is still not fixed. I have really given up now.
on 14-11-2021 09:47
Sorry to hear this is still ongoing @abhachu65,
Is it possible to run a speed test via a Cat 6 Ethernet cable, and with the hub in modem mode?
This will at least tell us what speed we have going into your property to the router.
Kindest regards,
David_Bn
on 14-11-2021 11:05
Hello David_BN
I went ahead and put the Hun4 into Modem mode and all I get from the ethernet is Unidentified Network.
The ping I get is 192.168.0.241 Destination host unreachable.
I am pinging 192.168.100.1. I also tried 192.168.0.1.
I have also tried powering off the hub and also restarting my laptop.
I have also tried a diffirent cable and also the ports on the hub.
Nothing works.
on 16-11-2021 13:17
Hi abhachu65,
Thank you for coming back to us, are you able to run a test Via Sam Knows Real Speed, this will show exactly what is hitting the Router, if it is as expected then we know it isn't a Router issue?
Regards
Paul.