Trying to help a friend who's got unusable wifi with her Hub 3, even when standing right next to her router. She's NHS staff and has been unable to get through to VM on the phone.
We've tried changing the channel on her wifi, but that didn't help. I remember when I had my hub 3 on "router" mode (not modem-only) the frequency was set to 20/40, so we tried that too, but that didn't even give enough bandwidth to use any video conferencing software. She's trying to home-school and although paying for high speed broadband isn't getting enough bandwidth to allow anyone to be online at the same time as 1 child, and even that's not a good connection.
She did get through to VM a couple of times on the phone and someone made some changes to her Hub3, supposedly, but she's not technically minded and doesn't know what they did, but has been unable to get through since. She's on the verge of leaving VM, but I am sure there must be a simple solution to this.
Cheers. I'm waiting for her "Wifi analyser" info, and will send it asap!
Her Wifi is exceedingly poor next to the router, let alone in the rest of her house. Have asked her to move the router away from all possible sources of interference, and re-connect the cables to make sure they are firm.
She also needs to check that the WAN is to contract by doing a speed test at >> SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected.
Cheers. I'll see what she says, but tbh she's that fed up with VM she'd rather swap providers than spend money on something when the internet should just work! As NHS staff, she's got more than enough on her plate. She's also not confident to do this on her own as she HATES tech!
If it wasn't lockdown I could go round and test it for her with my own gear, but sadly only tradespeople can do that. Awaiting her response with the wifi analyser, if she hasn't given up on VM already!