on 01-10-2022 13:38
Hi
Just wondering if someone can assist with my connection issue, I have tried the tech support team and they kept telling me I just need check my cabling and connect to the 5ghz band and offering me a wifi pod (which I already have a mesh)
Essentially everything is massively unstable, connecting to the Playstation Network is a no go, just constantly disconnects, connecting to my work VPN is similar, using netflix on TV's comes up to check DNS settings etc. And I just cant get to the bottom of it.
Ive tried the basic stuff, replacing cables, rebooting the router, resetting it etc, none of which has improved the situation.
Thanks for any help
on 01-10-2022 13:38
Acquired Downstream Channel (Hz) | 163000000 | Locked |
Ranged Upstream Channel (Hz) | 23600000 | Locked |
Provisioning State | Online |
on 01-10-2022 13:39
1 | 163000000 | 2.4 | 38 | 256 qam | 4 |
2 | 139000000 | 0 | 36 | 256 qam | 1 |
3 | 147000000 | 1.7 | 38 | 256 qam | 2 |
4 | 155000000 | 2 | 38 | 256 qam | 3 |
5 | 171000000 | 2.5 | 38 | 256 qam | 5 |
6 | 179000000 | 2.7 | 38 | 256 qam | 6 |
7 | 187000000 | 2.7 | 38 | 256 qam | 7 |
8 | 195000000 | 3 | 38 | 256 qam | 8 |
9 | 203000000 | 3 | 38 | 256 qam | 9 |
10 | 211000000 | 2.7 | 38 | 256 qam | 10 |
11 | 219000000 | 2.9 | 38 | 256 qam | 11 |
12 | 227000000 | 2.7 | 38 | 256 qam | 12 |
13 | 235000000 | 1.9 | 38 | 256 qam | 13 |
14 | 243000000 | 1.7 | 38 | 256 qam | 14 |
15 | 251000000 | 2.2 | 38 | 256 qam | 15 |
16 | 259000000 | 2.9 | 38 | 256 qam | 16 |
17 | 267000000 | 3.2 | 38 | 256 qam | 17 |
18 | 275000000 | 3.5 | 38 | 256 qam | 18 |
19 | 283000000 | 3.7 | 38 | 256 qam | 19 |
20 | 291000000 | 4 | 38 | 256 qam | 20 |
21 | 299000000 | 4.4 | 38 | 256 qam | 21 |
22 | 307000000 | 4.5 | 38 | 256 qam | 22 |
23 | 315000000 | 4.9 | 38 | 256 qam | 23 |
24 | 323000000 | 5.3 | 40 | 256 qam | 24 |
1 | Locked | 38.6 | 1415 | 9 |
2 | Locked | 36.6 | 5384 | 350 |
3 | Locked | 38.6 | 3100 | 319 |
4 | Locked | 38.9 | 2502 | 3177 |
5 | Locked | 38.6 | 2153 | 476 |
6 | Locked | 38.9 | 2311 | 4 |
7 | Locked | 38.6 | 1342 | 424 |
8 | Locked | 38.9 | 921 | 392 |
9 | Locked | 38.6 | 504 | 0 |
10 | Locked | 38.6 | 444 | 396 |
11 | Locked | 38.9 | 437 | 0 |
12 | Locked | 38.6 | 416 | 0 |
13 | Locked | 38.6 | 444 | 0 |
14 | Locked | 38.9 | 426 | 0 |
15 | Locked | 38.9 | 477 | 0 |
16 | Locked | 38.9 | 506 | 0 |
17 | Locked | 38.9 | 457 | 0 |
18 | Locked | 38.9 | 523 | 0 |
19 | Locked | 38.9 | 441 | 0 |
20 | Locked | 38.9 | 510 | 0 |
21 | Locked | 38.9 | 502 | 0 |
22 | Locked | 38.6 | 499 | 0 |
23 | Locked | 38.6 | 502 | 0 |
24 | Locked | 40.3 | 543 | 0 |
on 01-10-2022 13:39
1 | 23600000 | 51 | 5120 | 32 qam | 5 |
2 | 30100000 | 51 | 5120 | 64 qam | 4 |
3 | 36600000 | 51 | 5120 | 64 qam | 3 |
4 | 43100000 | 51 | 5120 | 64 qam | 2 |
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 01-10-2022 14:19
on 03-10-2022 17:10
Hi @gambe1984,
Welcome back to our forums and Sorry to hear you have been having issues with your broadband.
We can understand the frustration caused and want to best help. I have had a look at our system and it seems you are having issues with your hub power levels. In this case, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.
Thanks,
on 03-10-2022 17:55
on 03-10-2022 17:55
on 05-10-2022 18:02
I have sent you a response via Private message @gambe1984
Please respond when you are able to.
Thanks,