on 04-03-2022 08:09
Virgin did all-day maintenance on something about two months ago. Since then the whole street has had really unreliable broadband, with service dropping out for a few seconds to a few minutes, as often as every few minutes.
Sometimes the status page says there is a fault and an engineer is looking at it, but more often it says nothing is wrong.
Is leaving our only option?
on 04-03-2022 15:47
on 04-03-2022 22:55
Have had a monitor running for a while. It's not the wifi!
on 07-03-2022 09:29
Hello @wheresbarney,
Welcome, thanks for posting.
I am sorry for the issues with your broadband.
Can you please tell me how it is for you today? Did you call the line that was given to you by @jbrennand?
Many thanks,
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on 07-03-2022 11:17
Haven't called the number, but the online and app service status pages both normally say "no problems". We're definitely still getting the same issues today.
on 07-03-2022 16:18
on 09-03-2022 16:37
Hi there @wheresbarney
I have checked your account and I cannot see any outages in your area at the moment.
Are you still facing issues since your last post?
Thank you.
on 09-03-2022 17:09
Yes, there is an outage right now estimated to be fixed tomorrow afternoon. And there was an outage of several hours yesterday afternoon. And between these complete outages, the service has been pretty unreliable with drops of 1-10 seconds every few minutes.
on 11-03-2022 17:28
Hi @wheresbarney, thanks a lot for your message once again.
I'm not sure why we were unable to identify this previously so I'm really sorry, but it would appear that the area congestion issue outage has been extended, and I can see now that the estimated fix time is 15th March at 2022, the reference number for this is F009691706.
I apologise for any inconvenience during this time, but please report back next week when hopefully things have settled down for you.
Many thanks
on 11-03-2022 18:31
Customer's BQM doesn't show the classic footprint of a congestion/utilisation fault, so I'm guessing that even if the congestion fault is fixed (which I doubt) then the problem will remain.
A fulsome apology will be offered if magically resolves next Tuesday; On the basis of my experience I'm sure VM won't mind if I leave the apology in its box and packaging, as I expect I'll need to return it to the shop unused on Wednesday morning.