I’ve been a virgin media customer since Blueyonder days - when there are issues, it’s a pain but more of the time my experience has been fine.
for the past 3 weeks I’ve been experiencing unacceptable upload speeds.
I often connect back via RDP and port forwarding to my home machine, one day I noticed that my connectivity in this scenario was bad but didn’t think anything of it.
3 weeks later.... it appears that this was just the start of my issues.
I did a speed test;
from my desktop:
download - 300-500mbps depending on time of the day - traffic policies - GOOD
upload - less than 1mb consistently often sits at 0.3.
I work from home, 0.3 upload basically means I cannot participate in voice/video calls and many other services that are upload dependent.
I have a strong, 17 year IT background, not at the service provider level but I have a good understanding of networking (CCNP) and there aren’t any basics causing this.
ive tried a Desktop in safe mode with networking, tried a mobile connected via wifi - to rule out local NICs and cables etc.
I contacted the wonderful telephone support who couldn’t even put me through to the right department (I ended up at lost devices somehow)
ive had an engineer replace my hub 3.0 entirely
At this point, I’m happy to try anything - any suggestions? - I’m very close to closing my account with Virgin media.