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Unacceptable Broadband Performance

zimmer46
On our wavelength

on ‎26-10-2021 10:33

I have been with Virgin Media since the start and have had very few issues.  However, recently I am finding my broadband speed is tanking and down at 5 Mbps when it should be 200 Mbps.  This is happening every single day.  I have run checks and reboot the hub, but each day it keeps happening.  Simple web browsing is frustrating, and trying to watching iPlayer is a joke.

I accept that there can be occasional issues, but it's not acceptable for this to be an every day occurrence.

Andrew

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3 REPLIES 3

legacy1
Alessandro Volta

on ‎26-10-2021 12:18

Setup a BQM.
https://www.thinkbroadband.com/broadband/monitoring/quality
Try the hub in modem mode with one PC
---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

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zimmer46
On our wavelength
In response to legacy1

on ‎26-10-2021 13:58

Thanks.  I've set up a BQM and will monitor things.   It's back to full speed , but speed seems to very poor every morning, but returns to normal in the afternoon.

 

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Travis_M
Forum Team (Retired)
Forum Team (Retired)
In response to zimmer46

on ‎28-10-2021 14:25

Hi @zimmer46

 

Thanks for posting on our community forum!

 

Keep us updated with the BQM and we'll investigate this from here.

 

Regards

Travis_M
Forum Team

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