New customer here...I had VM services installed 2 weeks ago today.
I've been having consistently slow Internet speeds (compared to what I am paying for) every single day since the day after installation.
Day of = 544Mbps DL
Day after it came crashing down to 180, then 280, then back down to 230, it has remained between 180-230 Mbps every single day since then. I have tried running tests via WiFi and ethernet. Ethernet connections are recording slower speeds (generally) than the WiFi on my phone (ethernet = 60-90 Mbps - it's a CAT 6 cable, WiFi on my phone = 150-230Mbps).
I called VM on 16/02/2021 and after spending 67 minutes straight on the call, in the end I got told to hold down the reset button on the back of the router for 30 seconds.
This reset everything and my speeds came back to 517mbps...5 minutes after I ended the call - the speed reverted straight back to 180Mbps / 200 Mbps and hasn't gone back up since.
This is absolutely ridiculous and I cannot afford to waste any more time on the phone.
I urgently need an engineer to come out to my address and diagnose the issue because I have tried absolutely everything suggested via VM so far to no avail.
How can I book an engineer to come out to me? I've tried calling 4 times today alone and each time I haven't been put through to an awful person!
I'm on the Oomph bundle? So I'm paying for 500 down yet I barely receive 200 at any time of the day.
if you are maxing out at 90mbps on ethernet then it's because whatever device you are using to connect to the hub isn't able to negotiate a 1gbps connection. This could either be because it's a 10/100 NIC, or it could be because the cable has an issue.
I understand your frustration, please do another pinhole reset holding the reset button for less 30 second count 1 and 2 and so on. You should be able to connect to your HUB via that address. Please try another device.