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neteixeira
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Message 1 of 24
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The worst internet provider in UK - Virgin

Virgin SuperFibre 50 at up to 50Mbps - Promised

The reality: Yesterday the service was several times down and the speed terrible. Today speed awful. Just unacceptable.

If I had an alternative I should move tomorrow. I called the Customer Service (India) that promised again to solve the problem! That was 2 months ago! Virgin Super Fibre 01.10.2016.jpgw... I hate this greedy company.

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sjp123
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Message 2 of 24
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Re: The worst internet provider in UK - Virgin

you'd get more assistance posting this in the Broadband forum.

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Forum Team
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Message 3 of 24
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Re: The worst internet provider in UK - Virgin

Hi neteixeira

 

Thanks for taking the time to post on the community.

 

I've taken a look at your connection and there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003478235 and with a review date of 18th January.

 

I know this can be frustrating to say the least and I am sorry for the delay and inconvenience caused.

 

One of my colleagues will be in touch shortly.

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


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neteixeira
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Message 4 of 24
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Re: The worst internet provider in UK - Virgin

Virgin Super Fibre 50 - 08.03.2017 21h30m.jpgIt is still unacceptableVirgin Super Fibre 50 - 08.03.2017.jpgTerrible service

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neteixeira
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Message 5 of 24
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Re: The worst internet provider in UK - Virgin

This is unacceptable:

 

Virgin Super Fibre 50 - 08.03.2017 22h16m.jpgWorse and worse!

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Farhana
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Message 6 of 24
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Re: The worst internet provider in UK - Virgin

Hey, that's not totally true.

Yes, the people who are facing the issues are truly getting the worst of it but I had my installation today and after worrying about all these issues of speed people have mentioned, I managed to get a stable 220 mb during peak times.

Now fingers crossed it stays like that.
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neteixeira
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Message 7 of 24
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Re: The worst internet provider in UK - Virgin

This is totally true in my case, since I joined Virgin almost a year ago! Speak for yourself. And don't call people liars!Virgin Super Fibre 50 - 08.03.2017 22h32m.jpg22:32 Today

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Farhana
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Message 8 of 24
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Re: The worst internet provider in UK - Virgin

I didn't call anyone a liar. Smiley Frustrated

I did say the people who were effected, truly get the worst.
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Message 9 of 24
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Re: The worst internet provider in UK - Virgin

Hi there neteixeira,

 

Hope all is well and thanks for posting.

 

I'm sorry to see you are still having an issue with the broadband speeds.

 

From checking the high peak time traffic fault in your area (F003478235), our engineers are still working on this to improve bandwidth with a review date of 3rd May.

 

We will have more information nearer this date and can let you know of any updates.

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


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neteixeira
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Message 10 of 24
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Re: The worst internet provider in UK - Virgin

[MOD EDIT: Personal and private information has been removed from this post. The image contained your WAN IP address. Please do not post personal or private information in your public posts. Please review the Forum Guidelines

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