on 11-08-2021 21:50
I have had really slow broadband speeds for a few weeks now. When i check the Service Status it all comes back green however when i phoned the support number and they identified my postcode the automated message confirms there is an issue in my area. I have asked to receive text message updates on this issue but not received any. This has been going on a while now and i want to get back to normal. I am getting 12-15Mb speed on a good day during peak and as little as 2Mb for upload which is substantially worse than usual. Can someone confirm if this issue will be resolved soon please?
on 12-08-2021 13:34
What message to you get on the status line 0800 561 0061 ?
What speed contract are you on?
What speeds do you get on a device wired to the Hub by ethernet cable?
on 14-08-2021 15:11
Thanks for your post and for reaching out to the Community Forums, groundhog1,
Sorry to hear that you having connection and speed issues with your broadband. Has this improved since your post? Can you confirm if this is on a wired or wireless connection? I do not see any information regarding an area outage. However, we can check if there is a fault in the area, test the line, replace your equipment or book visits for you online, please click on the link here virg.in/service
Let us know if you need further help.
Cheers,
Corey C
on 16-08-2021 11:47
on 16-08-2021 18:13
18-08-2021 15:04 - edited 18-08-2021 15:05
How is your internet today? I'm also area 20 (Burgess Hill) and have been having upload speed issues for nearly three weeks now. Constantly pushed from pillar to post by Virgin. Had literally everything replaced (from the brown box and gubbins to a completely new fibre cable from the house to the cabinet) with no improvement. Can get anything from 30Mbps down to 0.05Mbps upload speed in a 24 hour day, with long periods at the lower end – making accessing a remote computer in the office completely impossible.
Keep being advised (by the engineer that first visited) that 'there is a noise issue in the area', desite the status page saying everything's good, and that 'it's being looked into', but it's been like this for nearly three weeks now and I've only been with Virgin for five weeks – so not a great start!!
on 18-08-2021 15:15
on 18-08-2021 15:20
Ah okay, fair enough about the areas. Phoneline also states no (broadband) issues in my area and hasn't since the whole sorry upload issue started at the beginning of the month.
https://community.virginmedia.com/t5/Speed/Atrocious-upload-speed/m-p/4786481#M276153
on 18-08-2021 16:17