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Terrible download speeds

octuslimb
Joining in

on ‎27-09-2021 15:45

Been getting an average of 3kbps for the past few days, I have tried reseting, repositioning and even contacting virgin themselves (to no avail of course) and nothing is making it go any faster. At my wits end with virgin as a provider at this point.

VidMate Mobdro
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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎28-09-2021 15:13

Have you checked first for “known network faults”

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Travis_M
Forum Team (Retired)
Forum Team (Retired)

on ‎30-09-2021 15:58

Hi @octuslimb

 

Thanks for posting!

 

How is your connection today? Has this improved since posting?

 

Regards

Travis_M
Forum Team

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