Terrible download rates on Giga

[surreydude]

Rebooted my hub since I was told that my upload speed has been uplifted. 

I'm paying for Giga and I'm barely getting 500MBps

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	2.2	37.6	QAM256	25
6	179000000	2.4	38.6	QAM256	6
7	187000000	2.4	38.6	QAM256	7
8	195000000	2.3	38.6	QAM256	8
9	203000000	2	39	QAM256	9
10	211000000	2.1	38.6	QAM256	10
11	219000000	1.9	38.6	QAM256	11
12	227000000	1.8	38.6	QAM256	12
13	235000000	1.9	38.6	QAM256	13
14	243000000	2.3	38.6	QAM256	14
15	251000000	2.3	38.6	QAM256	15
16	259000000	2.8	39	QAM256	16
17	267000000	3.1	38.6	QAM256	17
18	275000000	3	38.6	QAM256	18
19	283000000	2.8	38.6	QAM256	19
20	291000000	2.5	39	QAM256	20
21	299000000	2.3	38.6	QAM256	21
22	307000000	2.2	39	QAM256	22
23	315000000	2.2	38.6	QAM256	23
24	323000000	2.3	37.6	QAM256	24
26	339000000	2.1	39	QAM256	26
27	347000000	2	37.6	QAM256	27
28	355000000	1.7	37.4	QAM256	28
29	363000000	1.5	37.4	QAM256	29
30	371000000	1.4	37.4	QAM256	30
31	379000000	1.1	37.6	QAM256	31
32	387000000	1.2	38.6	QAM256	32
33	395000000	1.4	38.6	QAM256	33
34	403000000	1.3	37.6	QAM256	34
35	411000000	1	37.4	QAM256	35
36	419000000	1	37.6	QAM256	36

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	37.636276	0	0
6	Locked	38.605377	0	0
7	Locked	38.605377	0	0
8	Locked	38.605377	0	0
9	Locked	38.983261	0	0
10	Locked	38.605377	0	0
11	Locked	38.605377	0	0
12	Locked	38.605377	0	0
13	Locked	38.605377	0	0
14	Locked	38.605377	0	0
15	Locked	38.605377	0	0
16	Locked	38.983261	0	0
17	Locked	38.605377	0	0
18	Locked	38.605377	0	0
19	Locked	38.605377	0	0
20	Locked	38.983261	0	0
21	Locked	38.605377	0	0
22	Locked	38.983261	0	0
23	Locked	38.605377	0	0
24	Locked	37.636276	0	0
26	Locked	38.983261	0	0
27	Locked	37.636276	0	0
28	Locked	37.355988	0	0
29	Locked	37.355988	0	0
30	Locked	37.355988	0	0
31	Locked	37.636276	0	0
32	Locked	38.605377	0	0
33	Locked	38.605377	0	0
34	Locked	37.636276	0	0
35	Locked	37.355988	0	0
36	Locked	37.636276	0	0

[surreydude]

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

37

96

4K

1840

QAM4096

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

37

Locked

39

1.4

139583758

0

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600000	43.8	5120 KSym/sec	QAM64	1
2	30100000	43.5	5120 KSym/sec	QAM32	4
3	23600000	43.5	5120 KSym/sec	QAM32	5
4	36600000	43.5	5120 KSym/sec	QAM64	3
5	43100000	43.3	5120 KSym/sec	QAM64	2

[surreydude]

3.0 Upstream channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

3.1 Upstream channels

Channel	Channel Width (MHz)	Power (dBmV)	FFT Type	Modulation
11	10.4	39.2	2K	QAM128

3.1 Upstream channels

Channel	Channel Type	Number of Active Subcarriers	First Active Subcarrier (Hz)	T3 Timeouts	T4 Timeouts
11	OFDMA	208	53.4	0	0

[Tudor]

Stats are very good. Was the Speedtest on WiFi or with an Ethernet cabled device?

[carl_pearce]

What does this site show?

https://samknows.com/realspeed/

[surreydude]

Cabled device - VM's speed checker

[jpeg1]

Two of the upstream channels are only QAM32.  This may be having an effect.

[Robert_P]

Hello surreydude

Sorry to hear of the broadband connection issues impacting your speeds, we appreciate you raising this via the forums.

From checking the connection and equipment, there doesn't show any issues with the levels and the specs. The speeds over the last week are averaging 1084mbps download and 78mbps upload, there was a brief disconnection on Sunday but nothing since. These speeds are based to the hub not device, are you experiencing the slow speeds over your wireless network?

We have help here for slow speeds and here to help with the wireless network signal strength and range. When running a speed test we would always recommend running this via a wired connection This can be completed using an ethernet cable via a PC or laptop and will allow us to see the speeds available at the Hub.

We do have the Connect App https://virg.in/connectapp that will allow you to scan your property to optimise the wireless network and if needed order pod's. Depending on your package these may be free but any package is eligible for these if needed.

Rob