Virgin Media Community

[smnz001]

Hi there,

Since last Thursday I have been experiencing terrible upload speeds that drop to 0.08mbps upload for a minute or so, every other minute. I have phoned 0800 561 0061 earlier and received an automated message that there is works going on in the area (N195BZ), but normal service should resume at 9:15am (it hasn't). I have tried calling again since and can't get through. 

This makes working from home impossible, as dramatic as it sounds, it puts my job in serious jeopardy. Please can this be looked into with some urgency.

Router info below:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	299000000	2.9	40	256 qam	21
2	139000000	5.9	40	256 qam	1
3	147000000	5.5	40	256 qam	2
4	155000000	4.9	40	256 qam	3
5	163000000	4.5	40	256 qam	4
6	171000000	4.5	40	256 qam	5
7	179000000	4.3	40	256 qam	6
8	187000000	4	40	256 qam	7
9	195000000	3.7	40	256 qam	8
10	203000000	3.5	40	256 qam	9
11	211000000	3.2	40	256 qam	10
12	219000000	3.2	40	256 qam	11
13	227000000	3.4	40	256 qam	12
14	235000000	3	40	256 qam	13
15	243000000	3.2	40	256 qam	14
16	251000000	3	40	256 qam	15
17	259000000	2.9	40	256 qam	16
18	267000000	2.7	40	256 qam	17
19	275000000	2.2	40	256 qam	18
20	283000000	2.2	40	256 qam	19
21	291000000	2.4	40	256 qam	20
22	307000000	2.5	40	256 qam	22
23	315000000	1.5	40	256 qam	23
24	323000000	2.2	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	133	0
2	Locked	40.9	16	0
3	Locked	40.9	33	0
4	Locked	40.3	29	0
5	Locked	40.9	20	0
6	Locked	40.3	28	0
7	Locked	40.9	33	0
8	Locked	40.3	38	0
9	Locked	40.9	49	0
10	Locked	40.3	45	0
11	Locked	40.3	36	0
12	Locked	40.9	43	0
13	Locked	40.3	36	0
14	Locked	40.3	67	0
15	Locked	40.3	76	0
16	Locked	40.3	117	0
17	Locked	40.9	88	0
18	Locked	40.3	120	0
19	Locked	40.3	121	0
20	Locked	40.9	144	0
21	Locked	40.9	140	0
22	Locked	40.3	170	0
23	Locked	40.3	196	0
24	Locked	40.3	241	0

upstream to follow...